The Magnitude of Change

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The Magnitude of Change

November 12th, 2014

A lot has been written lately on the weaknesses of many change-management strategies and why many change projects fail.  One simple guideline that can avoid many of these problems is simply to make the change in easy steps and to manage the perception of the magnitude of change.

Fact is, too much change too fast overloads people and systems.  Overload causes inefficiencies and other problems all of which demotivate the change effort and the people involved. This does not mean that massive changes are impossible, it simply means that the change has to be divided into bite-sized pieces.  Each piece has to be palatable and not prompt the overload mentality.

So if you want to change your culture or employee behavior or perceptions, pick out a few and give them the old “sell it to yourself first” test.  If thinking about the bite makes you nervous or fearful, take a few items off the list till it seems easy to do.  People don’t inherently resist change as much as they resist force and overload.  All change strategies should mapped and each step should be relatively easy to do and not create negative emotions. How effective are your change strategies?

-Terry L. Mathis

For more insights, visit www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

WORLDWIDE JET CHARTER ADDED TO ACSF

ACSF Logo

 

 

 

 

FOR IMMEDIATE RELEASE                                  FOR MORE INFORMATION CONTACT
Bryan Burns
President
888-723-3135
bburns@acsf.aero

WORLDWIDE JET CHARTER ADDED TO ACSF INDUSTRY
AUDIT STANDARD REGISTRY

Washington, DC, cialis  February 24, 2015 — The Air Charter Safety Foundation (ACSF) is pleased to announce that Worldwide Jet Charter, Inc., headquartered in Phoenix, Arizona has been added to the ACSF Industry Audit Standard (IAS) Registry.

“By successfully completing the IAS, Worldwide Jet Charter has demonstrated their commitment to high standards,” said ACSF president Bryan Burns. “We congratulate them on this achievement.”

“We embrace the highest possible standards when it comes to convenience, luxury, safety and security,” said Worldwide Jet Charter President & Chief Operating Officer, Andrew Kaufman. “We would strongly recommend the adoption of this standard to any organization looking for continuous improvement and the ability to keep safety as its number one priority.”

Worldwide Jet Charter is a unique private jet charter company that has built a reputation for safety, luxury, customer service, integrity and professional discretion.

The IAS is the first and only extensive audit program specifically created for on-demand operators by a committee of Part 135 and 91K industry leaders. It is conducted every 24 months and is in-depth in its evaluation of regulatory compliance and the operator’s SMS program against both FAA and international standards.

Customers should look for the ACSF IAS registered logo and encourage their preferred charter provider to participate in the program. The ACSF makes its operator registry and key company details available at no charge, so verification of IAS registration is quick and easy. Charter consumers can view the registry at www.acsf.aero/registry.

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“The vision of the ACSF is to enable on-demand charter providers and fractional program managers to achieve the highest levels of safety in the aviation industry. This goal will be achieved through:

  • Promotion of risk management programs,
  • The adoption of one common industry audit standard,
  • Dissemination of safety information and,

Creation of additional programs that advance the goals of the foundation.”

SOAR Next-Generation SMS Audit & Safety Issue Resolution

SOAR+

is a computer-based safety of operations audit, risk assessment and resolution of safety issues (ROSI) process supporting E-IOSA, IASA, ISBAO as well as SAIs, EPIs, DOD, ICAO, regulatory compliance, NetJets, internal QA/evaluation, and/or custom audit protocols.  SOAR+ raises the bar by risk-ranking audit standards, then reporting results in an intuitive, executive-friendly format that establishes a means for quantifying returns on investment (ROI) in safety.

SOAR+ is imminently configurable; e.g. A CASE version of SOAR+ is set to be installed at a major US based Maintenance & Repair Operation (MRO) soon; providing services to Pratt & Whitney, the US Air Force and UPS among others.  SOAR+ is also under consideration to support the US Department of Transportation’s (DOT’s) Federal Transit Authority (FTA) implementation of safety management systems (SMS) in US municipal transit and rail operations.  Could also work for airports, shipping, and hospitals it: wherever safety and compliance is linked to performance.

SOAR “AAP” is a flight data monitoring (FDM)-based safety of operations-assurance, risk management, airman-ship assurance and asset protection utility incorporating the identical ROSI process as SOAR+.  Unconstrained by traditional flight operations quality assurance (FOQA) paradigms, SOAR AAP optimizes the use of aircraft flight data recorders, the so-called “Black-Boxes,” before the crash: to optimize operations, training, and to actually prevent accidents by making practical application of information that is traditional used only to conduct forensic inquiry…after the fact.

SOAR+ Attributes –

  • Audit standards can be derived and/or imported into SOAR+ from any source: from ICAO, host country regulations, to internal airline oversight, quality control and quality assurance processes.
  • A gap analysis and corrective actions tool exemplary of highest standards in SMS.
  • Supports SAIs, EPIs, specific regulatory requirements (SRRs), as well DOD and Enhanced-IOSA requirements.
    • Also available as an IOSA-attainment sub-routine providing a sequential guide to air, ground and maintenance operators in achieving and maintaining IATA registration.
  • Standards and findings are risk-ranked in advance of the audits, and after, to guide in prioritizing effective action plans.
  • Reports are normalized to 100% to facilitate effective communications with non-technical stakeholders, and to
    • Establish a basis for quantifying return on investments in safety.
  • Both SOAR+ and SOAR AAP fill significant lapses in virtually all existing SMS computer-based utilities,
    • Can be integrated into existing SMS software.
  • There are Enterprise versions,
    • And versions capable of supporting-
      • Mobile devices,
      • Laptop PCs and
      • “Cloud-based” access.
    • The ROSI process includes prioritization of findings on the basis of safety and/or business, political and economic concerns, supporting unparalleled root cause analysis, safety risk assessment (SRA) and corrective actions implementation, validation, and assurance processes.

•     Indeed, SOAR+/SOAR APP may represent a credible foundation for what can best be described as “Next-generation SMS.”

SOAR+ is deliberately configured to be useful measuring the attainment of standards in virtually any environment. For example, SOAR+ could be a useful means to measure attainment of implementation standards in Ebola prevention and treatment procedures, methods and protocols, to report results in an imminently intuitive executive-friendly format, to measure the risk of failure to implement complete and comprehensive corrective measures, to conduct safety risk assessments on proposed corrective measures, to document approval of an accountable individual before deploying proposed corrective actions, to verify and validate implementation, controlling performance creep by means of a continuously renewable improvement process, and to quantify return on investment in health and safety of the population.  We would need to dissect Ebola prevention and treatment protocols to identify standards and then deploy auditors to record their observations in the SOAR+ safety of operations, risk assessment and resolutions of safety issues utility.

Civil Aviation Authority Safety Review for Offshore Rotor Operations

In September 2013, following a number of incidents involving offshore helicopter operations, the UK CAA, in conjunction with EASA and the Norwegian Civil Aviation Authority, conducted a safety review. The review examined the risks and hazards of operating in the North Sea and considered how these could be managed more effectively.

This comprehensive analysis of North Sea helicopter operations and safety performance proposes a series of actions and makes a number of important recommendations for the industry. The focus is now on managing the changes arising from the report in a considered and systematic way.

Although focused on oil and gas operations in the North Sea, the Review has indirect relevance for offshore Search and Rescue (SAR) too and will arguably be of interest to other offshore oil and gas locations around the world.

The Review contains 32 Actions which the UK CAA have committed to but more widely 29 Recommendations. Of these, 13 are to EASA, 12 to the Helicopter Industry (AOC Holders, MROs, ATOs and manufacturers), 3 to the oil and gas industry and one collectively to all three of these

Read the full report

SHORT HILLS AVIATION SERVICES JOINS AIR CHARTER SAFETY FOUNDATION

ACSF Logo

Source:

Bryan Burns
President
888-723-3135
bburns@acsf.aero

SHORT HIlLS AVIATION SERVICES JOINS AIR CHARTER SAFETY FOUNDATION 

 

Alexandria, VA,  February 21, 2014 — The Air Charter Safety Foundation (ACSF) is pleased to announce that Short Hills Aviation Services of Morristown, NJ, is the newest Part 135 charter operator to join the ACSF. Along with 107 other companies, Short Hills Aviation now supports the mission of the ACSF to raise the safety bar in the on-demand charter and fractional industry.

“Our membership heightens the validity of our company philosophy,” said Short Hills Aviation President, Mario Dudzinski. “We are very pleased to have the support of the ACSF in our commitment to safety.  Chartering your own private jet does much more than offer a reliable sense of travel; it also puts our clients in control of their time, destination and safety,” Dudzinski added.

Short Hills Aviation Services specializes in aircraft charter and management.

“Their entire staff has the shared attitude that safety above and beyond what is considered regulatory must be a core value for their company,” noted ACSF President Bryan Burns.

The ACSF has developed the industry audit standard, an all-inclusive audit tailored for Part 135 and 91K operators that acts as a detailed gap analysis of an operator’s management practices. The audit program consists of a thorough review of an operator’s processes and procedures, regulatory compliance, and the operator’s implementation of and adherence to a safety management system (SMS).

For further information, go to www.acsf.aero and www.shorthillsaviation.com.

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“The vision of the ACSF is to enable on-demand charter providers and fractional program managers to achieve the highest levels of safety in the aviation industry. This goal will be achieved through:

  • Promotion of risk management programs,
  • The adoption of one common industry audit standard,
  • Dissemination of safety information and,
  • Creation of additional programs that advance the goals of the foundation.”

Annex 19 – The Next Steps in Proactive Safety Management

Annex 19 – The Next Steps in Proactive Safety Management

By Danielle Kelly

Sextant Readings Solutions - SMS ICAO Annex 19For the first time in 30 years, ICAO are set to release a new Annex – Annex 19 – that pulls together current safety management practices and future expectations for facilitating safety risks that exist in our lands and skies.

The Annex looks to promote and enhance the alignment between the state and service providers and operators, which in my opinion should be welcomed and can only be a positive thing. Sharing and learning from each other is good, it’s what we are taught as kids and is something we would do well to remember as adults. ICAO have provided us with Annex after Annex of standards and regulations depicting how things should be done in the industry, with lots of references to safety for operation of aircraft, air traffic services, aerodromes, and airworthiness. This new Annex brings together all of these different provisions to further embed safety oversight and systemic risk sharing, but shouldn’t we be doing this already anyway?

There is a lot of emphasis on the management of safety risks, focusing on what we don’t want to happen, and on the sharing of information. However, how worthwhile the sharing of information actually is depends on what is done with it. ICAO appear to be providing an answer to bridging the gap between simply being aware of other industry incidents and proactively managing and implementing further mitigation strategies to prevent the same thing from occurring on our own watch. But why has it taken a new Annex to be published for us to do this, shouldn’t this be something we should be doing as part of working practice? How do organizations learn and share?

It seems ICAO have produced this Annex to show that it is no longer acceptable just to Prevent, Detect and Respond; we need to be able to learn and share information, particularly as the demand for air travel increases. To that end, ICAO has offered greater support for the next generation of safety management systems. The co-ordination effort being established between State Safety Programs (SSP) and the SMS provides an opportunity to improve the performance of the existing SMS to meet state safety policies and objectives, state safety risk management, assurance and promotion.

Like I said before, we can no longer be seen just to be preventing, detecting and responding to occurrences. Learning isn’t just about reporting, understanding, implementing and then backtracking; it’s much more than that – learning is the sharing of knowledge and information, so let’s get more information about our controls instead of the outcomes.  How about we manage the precursor and build our resilience?

Now, it’s all very well saying this but how do we actually achieve it?

Well, we need to start somewhere…so how about our controls? Do we have confidence in our controls?  If not, why not? And what do we do about it to make sure we are confident in the controls in place?

Yes, States play a role to establish and prescribe a State Safety Program in order for us to achieve an acceptable level of safety. However, it is up to the service providers and operators who fundamentally need to demonstrate and actively manage risk and the effectiveness of mitigation strategies through their own Safety Management Systems.

So, where do we go with Annex 19?

Well, we have to make time to look at what we’ve got; we know an SMS will give us the means to do everything we need to do and to be able do them effectively in terms of manage hazards and associated risks, log incidents and occurrences to be able to report on performance. There will no doubt be policies and procedures with associated workflows that are required to be followed to ensure the investigation is appropriately dealt with.

With Annex 19, we need more than this. We need a platform to not only do all the things we need to do, but also all the things we want to do; such as anticipating and predicting, strengthening our position and giving us confidence in our controls. Because if we’re not doing that…well…in the eyes of Annex 19…are we doing it wrong?

How does your SMS measure up against the new Annex 19 recommendations?

Sextant Readings Presentation on SlideShare has been viewed over 1,750 times

The Sextant Readings presentation – 8 Steps to an Efficient SMS – has been viewed over 1750 times on SlideShare.

Positioning the “8 steps to an efficient SMS” is intended to clarify some of the mis-information about Safety Management that is rife on the internet.  There is a lot of hype about SMS – usually focused on the particular strengths of a vendor’s offering.

However we view Safety Management in the context that safety is a direct result of  “A management system based on professionalism and safety principles” of an organization.  There are many ‘pieces’ of management system support in the offerings from so-called Safety Professionals.

At Sextant Readings we believe that supporting the management of an organization based on the principles of professionalism and safety is our business.  You can see the presentation here:


TRANSPLANT TRANSPORTATION SERVICES JOINS ACSF

TRANSPLANT TRANSPORTATION SERVICES JOINS AIR CHARTER SAFETY FOUNDATION 

Source: Bryan Burns
ACSF President
888-723-3135
bburns@acsf.aero

Alexandria, VA,  November 25, 2013 — The Air Charter Safety Foundation (ACSF) is pleased to announce that Transplant Transportation Services, Inc (TTSI) is the newest company to join the ACSF.  Along with 105 other companies, Transplant Transportation now supports the ACSF’s vision to enable on-demand air charter providers and fractional program managers to achieve the highest levels of safety in the aviation industry.

“Our mission at Transplant Transportation is to provide our hospitals, transport centers and organ procurement organizations with operational excellence and relentless levels of service and safety,” said Transplant Transportation President Scott Pritchard. “We recognize the important, life-saving work the organ teams provide and strive to deliver them to their destination safe, prompt and in comfort.”

Pritchard noted, “When we schedule a flight and select an aircraft, safety is our priority. Joining ACSF will help us do both.”

Transplant Transportation is a leader in logistics, managing systems, processes and technology. With more than five years’ experience, TTSI works with a select network of world-class operators to provide complete transportation services for organ transplant teams, organs, and support staff.  With the emphasis on thoroughly vetting each charter flight, they have narrowed the list of their safety approved network down substantially from the many charter operators available in the marketplace today.

“We are pleased to welcome Transplant Transportation Services to the foundation,” said ACSF President Bryan Burns. “Becoming a member of ACSF is a testament to their commitment to providing the safest aircraft and flight crews for their clients.”

For further information, go to www.acsf.aero or www.transplanttransportationservices.com.

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“The vision of the ACSF is to enable on-demand charter providers and fractional program managers to achieve the highest levels of safety in the aviation industry. This goal will be achieved through:

  • Promotion of risk management programs,
  • The adoption of one common industry audit standard,
  • Dissemination of safety information and,
  • Creation of additional programs that advance the goals of the foundation.”

IS-BAO Audit Capabilities

Our IS-BAO Audit team consisting of Sextant Readings Solutions registered auditors and those of our business partner Mentair Group.  Mentair Group has been actively involved with IS-BAO since its inception, and has a great deal of experience in Stage I, II, and III recurring audits.  Together with Sextant Readings Solutions experienced auditor team, we offer you experience, knowledge and guidance that are commensurate with your new or mature SMS environment.

Services Offered

Audits

  • IS-BAO Audits
  • Regulatory Compliance Audits
  • Internal Evaluations
  • Quality Assurance Audits
  • Safety Assurance Audits
  • Gap Analysis for SMS Standards, IS-BAO, ACSF or FAA requirements for Part 121
  • Third Party Audits
  • Audits of Client’s vendors
  • Repair Station / MRO (CFR Part 145)
  • Fueling operations
  • Ground handling (FBO)

 Training and Education

  • Safety Management Systems for Executives
  • Safety Management Systems Practical Concepts
  • Safety Manager Training
  • Quality Auditor Training (Initial and Lead)
  • Internal Audit Program Development
  • Safety/Quality Manager Development

Implementation Services

  • Safety Management System (SMS)
  • Quality Management System (QMS)
  • Continuing Analysis Surveillance System (CASS)
  • Internal Evaluation Program (IEP)
  • Aviation Safety Action Program (ASAP)

Ash Marron CEO Ideagen Gael Limited Presents to the CAAC Safety Conference

Aviation safety management leaders Ideagen Gael Ltd has become the first Western company to present at the Civil Aviation Administration of China’s prestigious safety conference for carriers and airports.

Ash Marron CAAC Safety conference 2013

Chief Executive Officer, Ashley Marron, was a specially invited guest to the conference, which was held in Kunming, China, on Wednesday, October 9th, and delivered a successful presentation on aviation safety management, in particular the changes between regulators and their regulated organizations.

ash marron

I was honored to be asked to the event and found the two days hugely informative.

I came away with a clear understanding of the many challenges they face in regards to SMS implementation and I hope we can continue to use our experience to help and work with them on their journey.

Ashley Marron
Chief Executive Officer

Ideagen Gael was invited to the prestigious event following a series of successful projects with aviation regulators such as the General Civil Aviation Authority (GCAA), the UK Civil Aviation Authority (UKCAA) and Trafi, the Finnish transport agency.

During a 30 minute speaking slot, Mr. Marron addressed 75 delegates from across China before his presentation covered the subject of technology, and how it is helping to improve the relationship between regulators and their regulated organizations around the world.

Mr. Marron said: “I was honored to be asked to the event and found the two days hugely informative. I came away with a clear understanding of the many challenges they face in regards to SMS implementation and I am hopeful that we can continue to use our experience from other global implementations to help and work with them on their journey.”

The event, entitled ‘The 1st International congress on Implement; Sharing; communication of SMS’, provides aviation organizations from across China with a platform to discuss improvements in aviation safety.

Thomas Zhang, Ideagen Gael’s Aviation Business Development Manager in the region, added: “Despite there being language differences and cultural diversity during communication, I learned a lot from the event.

“Like the rest of the world, Chinese aviation organizations retain the same concept of quality, safety and risk management. Hence, this is best platform for us share and spread our values, successes and experiences.”

Ideagen Gael is a leader in aviation safety, with over 300 organizations globally benefiting from its safety management system, Q-Pulse.

Ideagen Gael’s project with the GCAA, the aviation regulatory body for the United Arab Emirates, saw them improve relationships with their 500+ organizations, driving improved audit practices and consistency. Meanwhile, other successful projects with the UKCAA and Trafi have resulted in improved risk management and regulatory accident and incident reporting.