Aviation Incident Reporting
“Data based decision making is one of the most important facets of any management system” ICAO Safety Management Manual (Doc9859) 3rd Ed, Chapter 2
Safety is the biggest focus within aviation, as a failure to comply in a process or procedure can lead to a catastrophic effect. Worldwide governing bodies, including ICAO, FAA, IBAC, ACSF, EASA and IATA encourage and enforce any company associated with aviation to have an effective safety management solution in place. Throughout industry, it is widely acknowledged that encouraging a non-punitive reporting culture, or “just culture”, is an effective way to ensure quality and safety related incidents are reported – in turn, helping to prevent future occurrences.
In aviation there are some key standard reports that are mandated by authorities and regulators, such as air safety reports, however an organization really should look beyond the mandatory reports and try to report on anything that can influence either their SMS or their commercial and operational strategy. If a business is open and aware of everything that is happening, it can only contribute to a stronger and more successful reporting culture.
Reports should to be easy to use, accessible and capture all the relevant data at source. Forms with mandatory fields and drop down lists are intuitive for the end user to complete and will encourage more proactive reporting. If a report has all the details required for further investigation from the start, it makes the process of investigation easier as well as capturing appropriate information for analysis and change management at a later date. Accurate and relevant data only helps to contribute to change management and corrective activity based on facts rather than assumptions.
Incident reporting solutions can be configured to manage multiple types of reports. Reports can be configured to include areas such as Bird Strikes, TCAS RA, Airprox, Flight Crew reports, Cabin Crew reports, Ground Handling reports, Confidential reporting and any other type of report required in order to manage safety effectively and efficiently.
Established workflows can be defined for each individual report with individual/department notifications of actions required, timescales for completion and escalation policies. The incident software seamlessly integrates with an organization’s email software, ensuring that all individuals concerned with an incident have full visibility of the progress of on-going actions. The system is accessible via desktop or mobile devices and also offers integration with Flight Data Monitoring Solutions, allowing the safety department direct access to specific FDM/FOQA events that are pertinent to their investigations, streamlining processes and delivering corrective / preventive actions in a timely manner.
Current reports within the organization can be set up with a user friendly report designer, to provide a complete overview over time on the overall safety performance. Furthermore, management can analyze the aggregate incident/occurrence data to identify trends, highlight improvement opportunities and mitigate risks throughout the organization.
The objectives of incident reporting are:
- Capture reported data that reflects an organization’s adherence to regulator’s procedures
- Provide a simple and effective incident reporting design interface
- Applies automatically on-going action tracking and communication that replicates a company’s existing workflow
- Provides an effective, user friendly overview to aid trend analysis, highlight areas of improvement and manage risk
Contact us to discuss your requirements and or challenges.