Tag Archives: Quality Assurance

GCAA lead the way – choosing Q-Pulse as the solution

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GCAA lead the way – choosing Q-Pulse as the solution

iStock_000002708193LargeThe General Civil Aviation Authority (GCAA) is a federal, autonomous body set up to oversee all aviation-related activities in the United Arab Emirates. Created in 1996, the GCAA provide designated aviation services with observance to safety and security to strengthen the aviation industry within the UAE and its air space.

Regulating over 550 organizations throughout the UAE, the GCAA required an electronic auditing system which would allow them to easily demonstrate traceability of audits and analyses their findings within and across organizations.

By implementing Q-Pulse, developed by Ideagen Gael Ltd, the GCAA moved from their laborious paper-based system to an electronic auditing system, allowing them to holistically analyses the audit findings and issues from their regulated organizations.

In doing this, the GCAA became the first such regulator in the world to use Q-Pulse for their entire internal and external auditing processes.

The Background

The aviation industry in the United Arab Emirates (UAE) is one of the few growing markets in the world. Founded in 1996, the General Civil Aviation Authority (GCAA) regulates Civil Aviation across the UAE, ensuring that safety and security is being met to regulatory standards.

Since its inception the authority has made considerable progress as the aviation industry in the UAE continues to grow, embarking on bold new initiatives to provide a better service for the aviation industry.

Modernization of the air traffic control center program, radar equipment’s and the establishment of new facilities to serve the aviation growth in the UAE are just some of the projects initiated by GCAA. The GCAA have also been busy behind an overhaul of civil aviation services in the UAE, creating the necessary infrastructure required to bring them in line with the rapidly growing market. These include state-of-the-art Air Traffic Control systems; Civil Aviation Regulations and AIP upgrades; Flight Safety Services procedures; internal HR structures and policies; and a host of other activities to ensure safe and efficient services.

The UAE were the first in the Middle East region to introduce Satellite Navigation GPS approach procedures, when it was introduced for Dubai International Airport.

The Challenge

With over 550 organizations – from Aircraft Operators to Air Traffic Control centers – GCAA realized that it was imperative they moved from their dated and laborious paper based auditing system. Previously, evidence and findings had been collated through a series of impractical phone calls and e-mails – meaning traceability was then hard to demonstrate.

The GCAA recognized that they needed a single, clear system to relay their audit findings from their hundreds of regulated clients and organizations, and allow them to analyses those same findings quickly and easily.

By turning to Q-Pulse – developed by Ideagen Gael Ltd – GCAA had found the most comprehensive and flexible software tool that met their auditing needs, allowing them to integrate all their audit schedules and findings electronically in one centralized place.

Ismaeil Mohammed Al Balooshi, Director of the GCAA’s Aviation Safety Department, said: “It was becoming increasingly difficult to keep on top of our auditing. Our previous system was paper based and having used this for several years it was proving extremely complicated when trying to retrieve and access information, such as previous audit findings. A need arose to analyses trends and source potential problems – which ultimately made it more difficult in ensuring aviation safety to industry regulations.

“At the GCAA, we regulate hundreds of organizations across an extensive range of services in the UAE such as Aircraft Operators, International Airports, Dangerous Goods forwarders as well as training, medical and maintenance organizations. So our new system had to show we were actively ensuring safety in all the organizations we regulate.

“What we needed was a system that allowed us to integrate all our auditing schedules, findings and evidence into one easy to use database, allowing all our regulated organizations to submit their evidence centrally. But also one that had the scope to extend beyond our initial auditing requirements into areas such as document control for manual and other such approvals, plus the scope to manage a fully integrated SMS system.

“We found Q-Pulse – and quickly realized it provided the solution to our immediate and future needs.”

The Solution

By implementing Q-Pulse, the GCAA became the first such regulator in the world to adopt a centralized electronic system deployed directly into the organizations they regulate, firmly establishing a robust scalable solution capable of managing audit, document and SMS activities.

The unique and groundbreaking new project allowed the authority to introduce an innovative idea and completely overhaul their previous auditing system.

Through Q-Pulse, the GCAA integrated all of their audit schedules and findings – in areas such as Airworthiness, Flight operations, ANAs, Licensing and Security – into one central database. Instead of working with a traditional paper based and laborious system, all of GCAA’s auditing plans and results can be found through easy-to-use Q-Pulse features yielding significant benefits.

All of the authority’s regulated organizations are now managed within Q-Pulse to track all their audit activity and findings, plus keep a copy of the latest version of their approved manuals. Previous revisions are also automatically archived and can be retrieved on demand. The latest version is always available at the point of audit thus findings can be raised against them, checklist questions or ad hoc findings, all of which can easily be graphically analyzed.

Q-Pulse has allowed the GCAA inspectors to plan and process their audits from creation to final closure, while regulated organizations interact with Q-Pulse to resolve their audit findings. This has had a hugely positive impact on both the GCAA and their regulated organizations, with response times being cut dramatically for issues needing resolved for example.

As with any similar organization managing a large quantity of other organizations, the result is a vastly improved regulator/regulated relationship. Strengthening this bond has resulted in the better control and scheduling of audits, an improved sharing of knowledge across disciplines and an easy, user-friendly tool to analyses the results. In industry terms, the GCAA’s innovative decision to introduce Q-Pulse has resulted in an upsurge in market confidence – and safer skies above the UAE.

Saif Mohammed Al Suwaidi, who took up his role as GCAA’s Director General in 2006, said: “As the first CAA in the world to adopt this approach, the GCAA has taken a truly proactive stance in maintaining and improving safety and security oversight.

“As well as being an innovative project with a truly unique approach, it is extremely encouraging to see technology being applied in such an innovative way. This is within an industry in which it is imperative both to take full advantage of the advances that are occurring around us, and to keep pace with the continuing expansion in the region’s aviation sector. This will assist the GCAA in establishing a strong infrastructure to formulate the basis for their safety and security resolutions and enforcement action. This platform is also used by many of our partners in the UAE civil aviation industry which will allow us to streamline our related processes, and hence allow us to provide better services to our clients.”

Safian Baharome, Quality Assurance at flydubai, revealed their improved relationship with the GCAA has helped boost their Quality Management. Safian said: “We have found the GCAA’s interaction with Q-Pulse as helped us manage our non-conformances better. The CA/PA module has enabled us to track our non-compliances better and provide data for analysis and review while the ‘My Action’ provides a snap shot of any findings that are outstanding. Q-Pulse will also prompt and flag any non-conformances that are still open so that they would be able to be closed in a timely manner. Q-Pulse has enabled us to not only manage our audit findings better, it has provided us with easy data extraction for our CI program.”

Tony Mackenzie, Manager of Operations and Compliance at Etihad Airways, said: “This is an excellent step forward in the UAE and light years ahead of some countries in Europe. Well done.”

The Results

By implementing Q-Pulse as their centralized auditing system, GCAA eradicated their confusing paper based methods and ensured that the gap between the regulator and the regulated – a huge problem experienced across the entire aviation industry – was bridged. As the regulator, GCAA now have complete control of their audit schedules and timelines and can share knowledge across disciplines, something they previously had difficulty in achieving.

By implementing Q-Pulse, the GCAA provided their 50-plus inspectors and over 550 regulated clients with a simple and easily accessible auditing database. Analyzing their audit findings has also been made realistically achievable within an acceptable timescale. Q-Pulse allows GCAA’s auditors to study findings easily and effectively, meaning they can learn and target areas of improvement across region, regulation and industry.

In terms of the regulated, GCAA’s implementation of Q-Pulse has provided them with one place for all their evidence collation – allowing them to prepare for audits and see all their historical findings.

Donald Maciver, Managing Director at Ideagen Gael Ltd, said: “This project is poised to bridge the gap between the regulated and the regulator that has been such a source of frustration within the aviation industry worldwide. Ideagen Gael is an experienced provider of aviation safety solutions, and Q-Pulse is without doubt the solution of choice within the aviation community.”

Ideagen Gael Ltd’s Chief Operating Officer, Ashley Marron, insists the benefit for both the GCAA and their 550 regulated clients is clear. He said: “The GCAA visionary approach of working with their regulated customer base has expanded the interaction of Q-Pulse to over 550 customers via the web. The GCAA have undoubtedly taken advantage of the fact that Q-Pulse is a robust scalable solution ideal at handling this extensive level of data reporting and action management.

“With over 50 inspectors alone within GCAA, the annual number of audits performed and findings raised is enormous and the operational benefits taking place internally by implementing Q-Pulse in terms of process management and scheduling is also significant. Imagine then the benefit of using the powerful Q-Pulse Analysis functionality to analyses trends across all the audits the GCAA perform. Utilizing the Wizards functionality and mandatory fields, a disciplined approach to data entry, the GCAA’s vision of using the data trend analysis proactively can be achieved. I am really excited about the impact and success of the project.”

Within the GCAA, Q-Pulse will also serve to enhance communication between their internal divisions. This will enable the authority to provide an integrated environment offering safety and security while meeting their commitment to provide the highest standards in aviation safety and security.

Abdulla Al Housani, the GCAA’s Audit Development Manager, said: “As the audit development manager, I’m looking forward to the long term benefits that we’ll get from using Q-Pulse. Not only will we get valuable analysis from the performance and areas of development of our audited organizations, but we’ll also be able to improve and develop our Inspector performance and auditing techniques.

“As we are using one system for all GCAA audit programmers we’ll be able to learn across the organization and develop best practice with our Inspectors, plus new Inspectors will also benefit from this system as they’ll be able to use the data generated from previous audits across the GCAA.”

Sextant Readings Solutions partners with Ideagen Gael Ltd to deliver comprehensive quality, risk, and safety management solutions to the America’s aviation industry

Audit – Positive or Negative connotation in your operation?

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Posted by Fiona Macintyre on Mon, Aug 26, 2013

Audit.  A small but highly significant word.  A word that can illicit so much fear and dread throughout an organization.  There is an automatic negative response to the thought of an audit, it’s seen as something negative, something designed by those in authority just to catch you out.  It is easy to see audit as a negative if it is viewed in this way or as just another tick box exercise designed by authorities.

An audit can be conducted internally, by an external regulatory body or by a supplier.  Regardless of who is conducting the audit, all employees need to be on board with the audit process.  To do so, an organization needs to turn any negativity on its’ head and have an audit seen as a positive.  That means all employees adhering to standard working practices at all times and not just for the audit.

So how does any organization turn negativity and doubt into positivity?  This may be one of the hardest things any organization will do.  Indeed, in any walk of life there will always be those that are negative for the sake of it and will never see a positive in anything, ‘every silver lining has a cloud’!

Company culture can contribute greatly to all employees being on board in an audit process.  How do management convey to their staff that an audit isn’t designed to find out what they are not doing and pull them up for it but rather it is designed to highlight areas across a business that are working well in an attempt to replicate those across the rest of the business?  Highlight the positives and identify the areas that require focus, while also conveying that this is ultimately for the good of the business and subsequently for them as employees.  Organizations successful in doing this have an established learning and sharing culture.  In practice this is not an easy culture to create.

There are many benefits in the audit process that should be promoted.  In terms of aviation, these benefits extend to how the audit process is built into the overall Safety Management System.  An effective and efficient SMS is underpinned by System Safety principles and Quality Management and a large part of that is audit management.

Audits ensure all policies and procedures are working, to verify that processes adhere to standards and regulations and to maintain a level of competency.  Performed regularly, audits contribute to complying with regulatory standards as well as identifying shortfalls and areas of improvement.  Audit Management provides a closed loop system from scheduling, planning, conducting and following up of audits in a manner that supports organization-wide improvement.

The key point in the above statement is – “supports organization-wide improvement.”  Promoting that fact can turn the negative views of an audit into a positive.  By that, I mean ensuring that people understand the reasons for the audit, everyone is on board and fully appreciate the importance of auditing to improve all areas of the business and ultimately as a result reduce their suspicions that the audit is merely performed to catch them out.

To achieve this goal, an open learning and sharing corporate culture is required.  That has to be organization wide and that comes from the top down and vice versa.

In conclusion, it is the culture of an organization that dictates whether employees will view the audit process in a positive light or not.  In saying that, there is no accounting for the naturally negative minded people in life and it wouldn’t matter what type of corporate culture they were working under – they will always moan regardless and I have no answer for getting them on board – that’s a completely different topic.

New FAA, OSHA Policy Aims to Protect Aircraft Cabin Crew Members

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Aug 23, 2013      OSHA will be able to enforce some safety and health standards not currently covered by FAA oversight.

The Federal Aviation Administration and OSHA have jointly issued a final policy for improving workplace safety for aircraft cabin crew members, agreeing to share enforcement in the skies. FAA’s aviation safety regulations take precedence, but OSHA will be able to enforce certain safety and health standards FAA currently does not cover.

“Safety is our number one priority, for both the traveling public and the dedicated men and women who work in the transportation industry,” said Transportation Secretary Anthony Foxx. “It’s important that cabin crew members on our nation’s airlines benefit from OSHA protections, including information about potential on-the-job hazards and other measures to keep them healthy and safe.”

His DOL counterpart, Secretary Thomas Perez, said the policy “shows the strength of agencies working together and will enhance the safety of cabin crew members and passengers alike. “It is imperative that cabin crew members have the same level of safety assurances they provide the public.”

The FAA news release said aircraft cabin safety issues that fall under OSHA standards include information on hazardous chemicals, exposure to bloodborne pathogens, hearing conservation programs, recordkeeping, and access to employee exposure and medical records. The agencies will develop procedures to ensure that OSHA does not apply requirements that could harm aviation safety. “Our cabin crewmembers contribute to the safe operation of every flight each day,” said FAA Administrator Michael Huerta. “We’re taking an important step toward establishing procedures for resolving cabin crew workplace health and safety concerns.

“We look forward to working with the FAA and through our alliance with the aviation industry and labor organizations to improve the safety of cabin crewmembers,” said Dr. David Michaels, OSHA’s assistant secretary.

The FAA and OSHA announcement is here

 

MegaMacs Oil and Fuel Tank Cleaning

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MegaMacs Oil and Fuel Tank Cleaning

With our partner, Enviromacs International, we specialize in safe, efficient, cost-effective oil and aviation fuel storage tank cleaning.  No job is too big or too small for our highly trained team. Our state-of-the-art mobile tank cleaning equipment can easily handle tanks of any size, from smaller strategic tanks to the largest industrial reserve storage tanks.  Known in the industry for its flexibility, our oil and fuel tank cleaning system can be adapted easily to meet all of your tank cleaning needs.

Contact Enviromacs today to learn why we are the right choice for your oil or aviation fuel tank cleaning project.

Advantages

By choosing Enviromacs to complete your oil or fuel tank cleaning job, you can feel confident that your project will be executed safely and quickly, all while saving you time and money.

Save Time

Cleaning time is drastically lowered through use of the MegaMacs tank cleaning system.   For example, we can clean a 750,000 bbl capacity tank with a 1000 cubic meter volume of sludge in less than 28 days.

Save Money

The mobility and efficiency of the MegaMacs oil and aviation fuel tank cleaning system equates to significant time and money savings.

Minimize Environmental Impact

We protect the environment by using minimal water and cleaning solution during the cleaning process and by producing cleaner solids than traditional sludge removal services.

Cleaning Process

First,the MegaMacs system pressure washes heat-exchanged (180 degrees Fahrenheit) cleaning liquids using hydraulic pumps. The resulting waste fluid and sludge are pumped into the MegaMacs system, where the oil and water are separated from the solids.  The water is reused for cleaning, while the solids are extracted and the oil is reclaimed. At least 95 percent of the oil becomes a sellable product.

Railcar Tank Cleaning

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Railcar Tank Cleaning

Whether you are transporting oil or molasses, gasoline or fertilizer, you know that it is essential to maintain a pristine tank to ensure the integrity of the products you are carrying. Enviromacs International offers food-grade tank wash as well as hazardous and non-hazardous railcar tank cleaning services that help your company keep fleet sizes down and profit margins up.

Contact Enviromacs today to learn why you should choose our company to handle your railcar tank cleaning project.

Advantages

We provide unparalleled service to companies specializing in railroad transportation and offer a number of advantages over our competition, including the following:

Faster Turnaround

We reduce loss of car inventory for your company by getting your equipment ready for the next load faster. The efficiency of the equipment we use allows us to speed through the cleaning process while achieving optimal results.

Green Cleaning

All of the equipment we use is designed to comply with EPA regulations. Our railcar tank cleaning system is equipped with a gas filtering and cleansing unit that reduces vapor output. Because our equipment can recover valuable oil and other products during the washing process, the amount of waste product is reduced.

Cost Savings

We reduce the cost of cleaning your fleet through quick turnover and increased efficiency. Because our railcar tank cleaning system meets US government requirements, we can help your company prevent penalties for lack of compliance with environmental regulations.

Dassault to expand Little Rock completion centre

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By:   Dave Majumdar Washington DC

12:00 3 Jun 2013 Source:FLIGHT

Dassault is planning to expand its completion center in Little Rock, Arkansas, in anticipation of the company’s new Falcon SMS business jet, which will be unveiled later this year.

“Our next step in the Falcon family is an airplane – the code name is SMS – and that’s really why we needed to extend our presence here,” says John Rosanvallon, president and chief executive of Dassault‘s Falcon Jet division. “This brand new Falcon will be introduced at the next NBAA [National Business Aviation Association] convention in Las Vegas [Nevada] in October and we believe it will be the best Falcon yet.”

Over the next three years, Rosanvallon says Dassault will invest $60 million in new construction and the refurbishment of its existing facilities in Little Rock.

The construction will add 250,000 sq ft (23,225 sq m) to the factory’s 1 million sq ft of floor space. The project will also include refurbishments of the cabinet, upholstery and headliner shops and upgrades to older hangars.

Site preparation for the work will start in early 2014 and construction will be undertaken through the early part of 2016.

 

Sextant Readings Solutions – aviation professionals with a focus on Safety and Risk Management, Quality Management and Quality Assurance, and Compliance for the Aviation Industry.  Sextant Readings Solutions is an IS-BAO Support Services Affiliate, IS-BAO safety consultant, and Auditor.  Ideagen Gael Limited recognizes Sextant Readings Solutions as the authorized re-seller of Q-Pulse®, Ideagen Gael Risk® and MindGenius® for aviation for the Americas.

Aviation Document Management

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Aviation Document Management

Whether you are flight crew, an aircraft engineer or ground staff, it’s imperative that the day to day use of circulated documentation must be accurate, up to date and accessible in order to achieve compliance standards set by aviation regulators.

A SMS Information Management solution Document Management provides a central storage for all controlled documents and associated records. Any documentation type, such as user manuals, company processes and procedures and associated supporting material, are fully supported.

Staff can be confident that they are accessing the latest version of any given document through their PC or mobile device at anytime, and in any place.

A SMS Information Management solution prevents the use of incorrect documents and always presents the most current approved revision to users. Documents are securely managed to prevent uncontrolled modifications, drafts or copies. Records pertaining to document change, history, approval and distribution are securely held for each revision of a document and are readily available for review. Document registers are automatically updated with approved changes, helping to eliminate the risk of human error.

The fundamental benefit of the Document Management module is its flexibility and capability. It dramatically reduces the bureaucratic burden of compliance management and provides an infrastructure to make the correct information available where needed. The module allows for efficient and effective change control and effortlessly demonstrates compliance to your management system. Significantly, it facilitates collective ownership of the management system within the organization.

The objectives for Document Management are to:

  • Make the correct information available at the point of need, when required
  • Encourage ownership of the compliance management system across an organization
  • Effectively manage change from an initial request, through drafting, approval, distribution and publishing
  • Contribute to more effective use of management system information
  • Reduce the bureaucracy of managing document control within a compliance management environment
  • Extend the accessibility of controlled documents throughout the organization and beyond via a secure web interface

Audit Management Software for Aviation

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Audit Management Software for Aviation

Auditing throughout the aviation industry is a mandatory task to ensure that certificated organizations are performing to the strict regulations set out by the governing bodies. Audits are performed regularly throughout the aviation industry and contribute to complying with standards as well as identifying shortfalls and areas of improvement.

The Q-Pulse Audit Management module provides the ability to check a proposed audit plan for coverage, completeness and availability before finalizing schedules, automatically creating and updating the audit calendar. Past audit reports and historical data and status of all previous audit and CA/PA findings are available for review. Audit checklists can be created, exported and imported to and from external sources and audit packs can be created as points of reference.

A trail of departments visited, people spoken to, and processes checked etc, simplifies the creation of the audit report. Positive findings and opportunities for improvement are included, individual records created for each finding and the audit report agreed, formalized and tracked to conclusion through Q-Pulse.

Q-Pulse continually monitors the status of each audit action from when it is raised until closure and ensures the compliance management system is properly maintained, managed, and that actions are not overlooked. Q-Pulse can integrate with email systems to offer point-of-need access to audit records direct from automatic email notifications of upcoming or overdue events or actions.

Audit Management provides a closed loop system from scheduling, through planning, conducting and following up of audits in a manner that supports organization-wide improvement.

Offline Audit extends the Q-Pulse compliance management solution, enabling auditors to perform key activities when not connected to Q-Pulse. Auditors can complete checklists and record document findings while on-site at the point of need.

The objectives of Audit Management are to:

  • Provide a central repository for all audit management information that allows the demonstration of compliance with minimum overheads and disruption
  • Manage internal, external and third party audits across a specific or any number of compliance management systems
  • Identify potential improvements in systems, processes, equipment, material and people
  • Report both positive audit results as well as managing actions and findings  through to conclusion
  • Manage the complete audit life cycle from scheduling, planning and conducting to reporting and following up actions through to conclusion.
  • Manage Audits offline, providing the import and export of data to record and perform audits remotely

 

 

Corrective/Preventative Action Management

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Corrective/Preventative Action Management

Q-Pulse manages non-conformance through the CA/PA, (Corrective Action/Preventative Action) module, by automating established workflows and highlighting areas of improvement. Any type of aviation organization can identify, manage, control and correct areas of non-compliance in order to correct and pass any type of regulatory requirements.

Direct access to compliance actions from a central register streamlines the management of processes, reducing the effort spent managing activities and accelerating time to completion for actions. Role-based message management closes the loop on overdue processes by enabling the conditional escalation of actions to other roles where required, and the setup of different workflows based on record content.

Once collected in the CA/PA Management module, information can be viewed in isolation, either in groups of related information or across the complete organization. Robust security allocates access to information as you require it.

Any number of reports can be published and saved in personal or shared folders which significantly reduce the amount of time and effort spent searching for information. In addition, the Analysis module provides extensive graphical grouping and trend reports that greatly assist in spotting related issues and more importantly help identify opportunities for improvement.

The flexibility and capability of the CA/PA Management module ensures Q-Pulse is core in enabling an organization to reap significant benefits from their compliance efforts.

The objectives for CA/PA Management are to:

  • Automate the non-conformance process for the business within a single system
  • Extend the non-conformance process throughout a business with a centralized approach
  • Promote a systematic and holistic approach to non-conformance management
  • Notify and manage those responsible for non-conformances that in turn promote reduction in recurrence
  • Streamline non-conformance management to increase stakeholder satisfaction and improve the bottom line

Aviation Hazard, Occurrence and Incident Reporting and Investigation

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Safety is the biggest focus within aviation, as a failure to comply in a process or procedure can lead to a catastrophic effect. Worldwide governing bodies, including ICAO, IBAC and IATA, encourage and enforce any company associated with aviation to have an effective safety management solution in place. As the US moves through the SMS rulemaking effort, the FAA has provided guidance for operators including Air Carriers, MRO’s, Manufacturers, Flight Schools, Corporate, Charter and General Aviation.

Throughout industry, it is widely acknowledged that encouraging a non-punitive reporting culture, or “just culture”, is an effective way to ensure quality and safety related incidents are reported – in turn, helping to prevent future occurrences.

As with any module in Q-Pulse, Incident Reporting and Investigation can be configured to manage multiple types of reports. Reports can be automated to include areas such as Bird Strikes, TCAS RA, Airprox, Flight Crew Reports, Cabin Crew Reports, Ground Handling Reports, Confidential Reporting and Voluntary Reporting programs (ASAP, MSAP) and any other type of report required in order to manage safety effectively and efficiently.

Through the Q-Pulse Incident Reporting and Investigation module, established workflows can be defined for each individual report with individual/department notifications of actions required, timescales for completion and escalation policies. Q-Pulse seamlessly integrates with an organization’s email software, ensuring that all individuals concerned with an incident have full visibility of the progress of on-going actions.

Current reports within the organization can be set up with a user friendly report designer, providing a complete overview at any time of safety performance. Furthermore, management can analyze the aggregate incident/occurrence data to identify trends, highlight improvement opportunities and mitigate risks throughout the organization.

For airlines, Q-Pulse Incident Reporting and Investigation can integrate with Flight Data Management (FOQA) solutions allowing the safety department direct access to specific FOQA events that are pertinent to their investigations, streamlining processes and delivering corrective/preventative actions in a timely manner.

The objectives for Incident Reporting and Investigation are to:

  • Capture reported data that reflects an organization’s adherence to regulator’s procedures
  • Provide a simple and effective incident reporting design interface
  • Applies automatically on-going action tracking and communication that replicates a company’s existing workflow

Provides an effective, user friendly overview to aid trend analysis, highlight areas of improvement and manage