SOAR Next-Generation SMS Audit & Safety Issue Resolution


is a computer-based safety of operations audit, risk assessment and resolution of safety issues (ROSI) process supporting E-IOSA, IASA, ISBAO as well as SAIs, EPIs, DOD, ICAO, regulatory compliance, NetJets, internal QA/evaluation, and/or custom audit protocols.  SOAR+ raises the bar by risk-ranking audit standards, then reporting results in an intuitive, executive-friendly format that establishes a means for quantifying returns on investment (ROI) in safety.

SOAR+ is imminently configurable; e.g. A CASE version of SOAR+ is set to be installed at a major US based Maintenance & Repair Operation (MRO) soon; providing services to Pratt & Whitney, the US Air Force and UPS among others.  SOAR+ is also under consideration to support the US Department of Transportation’s (DOT’s) Federal Transit Authority (FTA) implementation of safety management systems (SMS) in US municipal transit and rail operations.  Could also work for airports, shipping, and hospitals it: wherever safety and compliance is linked to performance.

SOAR “AAP” is a flight data monitoring (FDM)-based safety of operations-assurance, risk management, airman-ship assurance and asset protection utility incorporating the identical ROSI process as SOAR+.  Unconstrained by traditional flight operations quality assurance (FOQA) paradigms, SOAR AAP optimizes the use of aircraft flight data recorders, the so-called “Black-Boxes,” before the crash: to optimize operations, training, and to actually prevent accidents by making practical application of information that is traditional used only to conduct forensic inquiry…after the fact.

SOAR+ Attributes –

  • Audit standards can be derived and/or imported into SOAR+ from any source: from ICAO, host country regulations, to internal airline oversight, quality control and quality assurance processes.
  • A gap analysis and corrective actions tool exemplary of highest standards in SMS.
  • Supports SAIs, EPIs, specific regulatory requirements (SRRs), as well DOD and Enhanced-IOSA requirements.
    • Also available as an IOSA-attainment sub-routine providing a sequential guide to air, ground and maintenance operators in achieving and maintaining IATA registration.
  • Standards and findings are risk-ranked in advance of the audits, and after, to guide in prioritizing effective action plans.
  • Reports are normalized to 100% to facilitate effective communications with non-technical stakeholders, and to
    • Establish a basis for quantifying return on investments in safety.
  • Both SOAR+ and SOAR AAP fill significant lapses in virtually all existing SMS computer-based utilities,
    • Can be integrated into existing SMS software.
  • There are Enterprise versions,
    • And versions capable of supporting-
      • Mobile devices,
      • Laptop PCs and
      • “Cloud-based” access.
    • The ROSI process includes prioritization of findings on the basis of safety and/or business, political and economic concerns, supporting unparalleled root cause analysis, safety risk assessment (SRA) and corrective actions implementation, validation, and assurance processes.

•     Indeed, SOAR+/SOAR APP may represent a credible foundation for what can best be described as “Next-generation SMS.”

SOAR+ is deliberately configured to be useful measuring the attainment of standards in virtually any environment. For example, SOAR+ could be a useful means to measure attainment of implementation standards in Ebola prevention and treatment procedures, methods and protocols, to report results in an imminently intuitive executive-friendly format, to measure the risk of failure to implement complete and comprehensive corrective measures, to conduct safety risk assessments on proposed corrective measures, to document approval of an accountable individual before deploying proposed corrective actions, to verify and validate implementation, controlling performance creep by means of a continuously renewable improvement process, and to quantify return on investment in health and safety of the population.  We would need to dissect Ebola prevention and treatment protocols to identify standards and then deploy auditors to record their observations in the SOAR+ safety of operations, risk assessment and resolutions of safety issues utility.

Annex 19 – The Next Steps in Proactive Safety Management

Annex 19 – The Next Steps in Proactive Safety Management

By Danielle Kelly

Sextant Readings Solutions - SMS ICAO Annex 19For the first time in 30 years, ICAO are set to release a new Annex – Annex 19 – that pulls together current safety management practices and future expectations for facilitating safety risks that exist in our lands and skies.

The Annex looks to promote and enhance the alignment between the state and service providers and operators, which in my opinion should be welcomed and can only be a positive thing. Sharing and learning from each other is good, it’s what we are taught as kids and is something we would do well to remember as adults. ICAO have provided us with Annex after Annex of standards and regulations depicting how things should be done in the industry, with lots of references to safety for operation of aircraft, air traffic services, aerodromes, and airworthiness. This new Annex brings together all of these different provisions to further embed safety oversight and systemic risk sharing, but shouldn’t we be doing this already anyway?

There is a lot of emphasis on the management of safety risks, focusing on what we don’t want to happen, and on the sharing of information. However, how worthwhile the sharing of information actually is depends on what is done with it. ICAO appear to be providing an answer to bridging the gap between simply being aware of other industry incidents and proactively managing and implementing further mitigation strategies to prevent the same thing from occurring on our own watch. But why has it taken a new Annex to be published for us to do this, shouldn’t this be something we should be doing as part of working practice? How do organizations learn and share?

It seems ICAO have produced this Annex to show that it is no longer acceptable just to Prevent, Detect and Respond; we need to be able to learn and share information, particularly as the demand for air travel increases. To that end, ICAO has offered greater support for the next generation of safety management systems. The co-ordination effort being established between State Safety Programs (SSP) and the SMS provides an opportunity to improve the performance of the existing SMS to meet state safety policies and objectives, state safety risk management, assurance and promotion.

Like I said before, we can no longer be seen just to be preventing, detecting and responding to occurrences. Learning isn’t just about reporting, understanding, implementing and then backtracking; it’s much more than that – learning is the sharing of knowledge and information, so let’s get more information about our controls instead of the outcomes.  How about we manage the precursor and build our resilience?

Now, it’s all very well saying this but how do we actually achieve it?

Well, we need to start somewhere…so how about our controls? Do we have confidence in our controls?  If not, why not? And what do we do about it to make sure we are confident in the controls in place?

Yes, States play a role to establish and prescribe a State Safety Program in order for us to achieve an acceptable level of safety. However, it is up to the service providers and operators who fundamentally need to demonstrate and actively manage risk and the effectiveness of mitigation strategies through their own Safety Management Systems.

So, where do we go with Annex 19?

Well, we have to make time to look at what we’ve got; we know an SMS will give us the means to do everything we need to do and to be able do them effectively in terms of manage hazards and associated risks, log incidents and occurrences to be able to report on performance. There will no doubt be policies and procedures with associated workflows that are required to be followed to ensure the investigation is appropriately dealt with.

With Annex 19, we need more than this. We need a platform to not only do all the things we need to do, but also all the things we want to do; such as anticipating and predicting, strengthening our position and giving us confidence in our controls. Because if we’re not doing that…well…in the eyes of Annex 19…are we doing it wrong?

How does your SMS measure up against the new Annex 19 recommendations?

Sextant Readings Presentation on SlideShare has been viewed over 1,750 times

The Sextant Readings presentation – 8 Steps to an Efficient SMS – has been viewed over 1750 times on SlideShare.

Positioning the “8 steps to an efficient SMS” is intended to clarify some of the mis-information about Safety Management that is rife on the internet.  There is a lot of hype about SMS – usually focused on the particular strengths of a vendor’s offering.

However we view Safety Management in the context that safety is a direct result of  “A management system based on professionalism and safety principles” of an organization.  There are many ‘pieces’ of management system support in the offerings from so-called Safety Professionals.

At Sextant Readings we believe that supporting the management of an organization based on the principles of professionalism and safety is our business.  You can see the presentation here:

IS-BAO Audit Capabilities

Our IS-BAO Audit team consisting of Sextant Readings Solutions registered auditors and those of our business partner Mentair Group.  Mentair Group has been actively involved with IS-BAO since its inception, and has a great deal of experience in Stage I, II, and III recurring audits.  Together with Sextant Readings Solutions experienced auditor team, we offer you experience, knowledge and guidance that are commensurate with your new or mature SMS environment.

Services Offered


  • IS-BAO Audits
  • Regulatory Compliance Audits
  • Internal Evaluations
  • Quality Assurance Audits
  • Safety Assurance Audits
  • Gap Analysis for SMS Standards, IS-BAO, ACSF or FAA requirements for Part 121
  • Third Party Audits
  • Audits of Client’s vendors
  • Repair Station / MRO (CFR Part 145)
  • Fueling operations
  • Ground handling (FBO)

 Training and Education

  • Safety Management Systems for Executives
  • Safety Management Systems Practical Concepts
  • Safety Manager Training
  • Quality Auditor Training (Initial and Lead)
  • Internal Audit Program Development
  • Safety/Quality Manager Development

Implementation Services

  • Safety Management System (SMS)
  • Quality Management System (QMS)
  • Continuing Analysis Surveillance System (CASS)
  • Internal Evaluation Program (IEP)
  • Aviation Safety Action Program (ASAP)

Airport SMS


Airport SMS

Sextant Readings Solutions - airportsAirports across the world are using Q-Pulse to streamline safety, risk and quality management processes. FAA Part 139 Airports benefit from Q-Pulse supporting Daily Inspection, Self Inspection, Annual Audit, Emergency response planning, Personnel and Asset management.

Q-Pulse provides enhanced safety levels, mitigates risk and encourages an overall safety culture across the airport facility, in line with ICAO Safety Management System (SMS) requirements.

ICAO Annex 14 demands that member states introduce regulations to ensure aerodromes have an effective SMS in place. ICAO recommends that airports base their SMS around four main components:

  • Safety Policy
  • Safety Assurance
  • Safety Risk
  • Safety Promotion

By implementing Ideagen Gael’s Q-Pulse as their Quality, Safety and Compliance management solution, airports have a framework to use as the foundation to their SMS needs, allowing airport operators to meet the ICAO’s requirements effectively and efficiently. Through Q-Pulse, they have a single point of reference to manage all compliance activities, eliminating duplication of records and effort. Policies, processes and work instructions are controlled, managed and distributed with a minimum effort and with full visibility of any outstanding actions. Safety related events are captured into one system for investigation and analysis to allow identification of risk and resultant mitigating/corrective/preventive action(s). Internal, Customer or Regulator Audits can be scheduled, planned, conducted and reported with actions requiring follow-up being managed as required. A view of outstanding actions is always available to ensure compliance activities are being completed on time and effectively. Risk management, supplier and staff competency can also be managed effectively through Q-Pulse providing the ideal oversight of your compliance activities and status.

For each of our customers, Q-Pulse is customized to streamline existing processes benefiting the organization with a greatly improved workload management that improves efficiency throughout. During the last decade, as regulators have introduced SMS guidance, Ideagen Gael has worked closely with the aviation community to develop solutions that help integrate quality, safety and risk management processes and information in order to reduce bureaucracy, identify improvement opportunities and improve overall safety and quality levels.

Finland’s transport regulator increases efficiency and improves reporting times to ECCAIRS

Finland’s transport regulator increases efficiency and improves reporting times to ECCAIRS

TraFiThe Traffic Analysis department of the Finnish Transport Safety Agency (TraFi) is involved in the collection and analysis of safety and environment information regarding Finland’s transport system. As part of their reporting obligations, the regulator is required to submit both accident and incident reports to the European Co-ordination Centre for Accident and Incident Reporting Systems (ECCAIRS).

However, cialis after recording high and continuously increasing aviation occurrence reports, mainly down to their limited resources, the regulator identified a need to increase the efficiency of their occurrence management process, improving reporting times to ECCAIRS.

Ossi Kasurinen, TraFi’s Safety Information Adviser, said: “Saving occurrence reports manually into ECCAIRS database requires a lot of work and was extremely labor intensive at times, especially as we have limited resource in which to do it. We required a solution that would help us to streamline our occurrence report management process as well as feed the ECCAIRS database more efficiently.”

TraFi develops safety of the transport system across Finland, promoting environmentally friendly transport solutions. It is responsible for transport system regulatory duties across the four main transport sectors of air, rail, land and sea, and so it was crucial they found a solution which would improve their occurrence management and analysis processes.

With Ideagen Gael’s Q-Pulse solution, TraFi benefit from a fully integrated safety occurrence reporting and incident management solution, allowing their aviation community to raise occurrences in multiple formats before being processed directly into Q-Pulse.

The regulator also use Q-Pulse for their safety data management and enjoy seamless and automated integration with the ECCAIRS database which has streamlined their previous manual processes to provide more effective safety oversight of Finnish Civil and General Aviation.

Ossi added: “Q-Pulse is customizable and makes it possible to import and export data from and to other systems, cutting down the manual process dramatically. As our data is stored in Q-Pulse, we will be able to analyses it using the solution and, as the solutions is used by a few of our aviation customers, there may be possibilities that we can experience some synergy benefits in data transfer also.”

“Our Q-Pulse solution has completely taken over our day-to-day operations in regards to managing safety and environment information. As well as receiving multiple occurrence reports from varying systems, we can manage and classify these reports before easily exporting them into ECCAIRS. It has helped us improve overall occurrence management – and the solution’s analysis functionality will help us fulfill our duties despite the limited resources that we have.”

GCAA lead the way – choosing Q-Pulse as the solution

GCAA lead the way – choosing Q-Pulse as the solution

iStock_000002708193LargeThe General Civil Aviation Authority (GCAA) is a federal, autonomous body set up to oversee all aviation-related activities in the United Arab Emirates. Created in 1996, the GCAA provide designated aviation services with observance to safety and security to strengthen the aviation industry within the UAE and its air space.

Regulating over 550 organizations throughout the UAE, the GCAA required an electronic auditing system which would allow them to easily demonstrate traceability of audits and analyses their findings within and across organizations.

By implementing Q-Pulse, developed by Ideagen Gael Ltd, the GCAA moved from their laborious paper-based system to an electronic auditing system, allowing them to holistically analyses the audit findings and issues from their regulated organizations.

In doing this, the GCAA became the first such regulator in the world to use Q-Pulse for their entire internal and external auditing processes.

The Background

The aviation industry in the United Arab Emirates (UAE) is one of the few growing markets in the world. Founded in 1996, the General Civil Aviation Authority (GCAA) regulates Civil Aviation across the UAE, ensuring that safety and security is being met to regulatory standards.

Since its inception the authority has made considerable progress as the aviation industry in the UAE continues to grow, embarking on bold new initiatives to provide a better service for the aviation industry.

Modernization of the air traffic control center program, radar equipment’s and the establishment of new facilities to serve the aviation growth in the UAE are just some of the projects initiated by GCAA. The GCAA have also been busy behind an overhaul of civil aviation services in the UAE, creating the necessary infrastructure required to bring them in line with the rapidly growing market. These include state-of-the-art Air Traffic Control systems; Civil Aviation Regulations and AIP upgrades; Flight Safety Services procedures; internal HR structures and policies; and a host of other activities to ensure safe and efficient services.

The UAE were the first in the Middle East region to introduce Satellite Navigation GPS approach procedures, when it was introduced for Dubai International Airport.

The Challenge

With over 550 organizations – from Aircraft Operators to Air Traffic Control centers – GCAA realized that it was imperative they moved from their dated and laborious paper based auditing system. Previously, evidence and findings had been collated through a series of impractical phone calls and e-mails – meaning traceability was then hard to demonstrate.

The GCAA recognized that they needed a single, clear system to relay their audit findings from their hundreds of regulated clients and organizations, and allow them to analyses those same findings quickly and easily.

By turning to Q-Pulse – developed by Ideagen Gael Ltd – GCAA had found the most comprehensive and flexible software tool that met their auditing needs, allowing them to integrate all their audit schedules and findings electronically in one centralized place.

Ismaeil Mohammed Al Balooshi, Director of the GCAA’s Aviation Safety Department, said: “It was becoming increasingly difficult to keep on top of our auditing. Our previous system was paper based and having used this for several years it was proving extremely complicated when trying to retrieve and access information, such as previous audit findings. A need arose to analyses trends and source potential problems – which ultimately made it more difficult in ensuring aviation safety to industry regulations.

“At the GCAA, we regulate hundreds of organizations across an extensive range of services in the UAE such as Aircraft Operators, International Airports, Dangerous Goods forwarders as well as training, medical and maintenance organizations. So our new system had to show we were actively ensuring safety in all the organizations we regulate.

“What we needed was a system that allowed us to integrate all our auditing schedules, findings and evidence into one easy to use database, allowing all our regulated organizations to submit their evidence centrally. But also one that had the scope to extend beyond our initial auditing requirements into areas such as document control for manual and other such approvals, plus the scope to manage a fully integrated SMS system.

“We found Q-Pulse – and quickly realized it provided the solution to our immediate and future needs.”

The Solution

By implementing Q-Pulse, the GCAA became the first such regulator in the world to adopt a centralized electronic system deployed directly into the organizations they regulate, firmly establishing a robust scalable solution capable of managing audit, document and SMS activities.

The unique and groundbreaking new project allowed the authority to introduce an innovative idea and completely overhaul their previous auditing system.

Through Q-Pulse, the GCAA integrated all of their audit schedules and findings – in areas such as Airworthiness, Flight operations, ANAs, Licensing and Security – into one central database. Instead of working with a traditional paper based and laborious system, all of GCAA’s auditing plans and results can be found through easy-to-use Q-Pulse features yielding significant benefits.

All of the authority’s regulated organizations are now managed within Q-Pulse to track all their audit activity and findings, plus keep a copy of the latest version of their approved manuals. Previous revisions are also automatically archived and can be retrieved on demand. The latest version is always available at the point of audit thus findings can be raised against them, checklist questions or ad hoc findings, all of which can easily be graphically analyzed.

Q-Pulse has allowed the GCAA inspectors to plan and process their audits from creation to final closure, while regulated organizations interact with Q-Pulse to resolve their audit findings. This has had a hugely positive impact on both the GCAA and their regulated organizations, with response times being cut dramatically for issues needing resolved for example.

As with any similar organization managing a large quantity of other organizations, the result is a vastly improved regulator/regulated relationship. Strengthening this bond has resulted in the better control and scheduling of audits, an improved sharing of knowledge across disciplines and an easy, user-friendly tool to analyses the results. In industry terms, the GCAA’s innovative decision to introduce Q-Pulse has resulted in an upsurge in market confidence – and safer skies above the UAE.

Saif Mohammed Al Suwaidi, who took up his role as GCAA’s Director General in 2006, said: “As the first CAA in the world to adopt this approach, the GCAA has taken a truly proactive stance in maintaining and improving safety and security oversight.

“As well as being an innovative project with a truly unique approach, it is extremely encouraging to see technology being applied in such an innovative way. This is within an industry in which it is imperative both to take full advantage of the advances that are occurring around us, and to keep pace with the continuing expansion in the region’s aviation sector. This will assist the GCAA in establishing a strong infrastructure to formulate the basis for their safety and security resolutions and enforcement action. This platform is also used by many of our partners in the UAE civil aviation industry which will allow us to streamline our related processes, and hence allow us to provide better services to our clients.”

Safian Baharome, Quality Assurance at flydubai, revealed their improved relationship with the GCAA has helped boost their Quality Management. Safian said: “We have found the GCAA’s interaction with Q-Pulse as helped us manage our non-conformances better. The CA/PA module has enabled us to track our non-compliances better and provide data for analysis and review while the ‘My Action’ provides a snap shot of any findings that are outstanding. Q-Pulse will also prompt and flag any non-conformances that are still open so that they would be able to be closed in a timely manner. Q-Pulse has enabled us to not only manage our audit findings better, it has provided us with easy data extraction for our CI program.”

Tony Mackenzie, Manager of Operations and Compliance at Etihad Airways, said: “This is an excellent step forward in the UAE and light years ahead of some countries in Europe. Well done.”

The Results

By implementing Q-Pulse as their centralized auditing system, GCAA eradicated their confusing paper based methods and ensured that the gap between the regulator and the regulated – a huge problem experienced across the entire aviation industry – was bridged. As the regulator, GCAA now have complete control of their audit schedules and timelines and can share knowledge across disciplines, something they previously had difficulty in achieving.

By implementing Q-Pulse, the GCAA provided their 50-plus inspectors and over 550 regulated clients with a simple and easily accessible auditing database. Analyzing their audit findings has also been made realistically achievable within an acceptable timescale. Q-Pulse allows GCAA’s auditors to study findings easily and effectively, meaning they can learn and target areas of improvement across region, regulation and industry.

In terms of the regulated, GCAA’s implementation of Q-Pulse has provided them with one place for all their evidence collation – allowing them to prepare for audits and see all their historical findings.

Donald Maciver, Managing Director at Ideagen Gael Ltd, said: “This project is poised to bridge the gap between the regulated and the regulator that has been such a source of frustration within the aviation industry worldwide. Ideagen Gael is an experienced provider of aviation safety solutions, and Q-Pulse is without doubt the solution of choice within the aviation community.”

Ideagen Gael Ltd’s Chief Operating Officer, Ashley Marron, insists the benefit for both the GCAA and their 550 regulated clients is clear. He said: “The GCAA visionary approach of working with their regulated customer base has expanded the interaction of Q-Pulse to over 550 customers via the web. The GCAA have undoubtedly taken advantage of the fact that Q-Pulse is a robust scalable solution ideal at handling this extensive level of data reporting and action management.

“With over 50 inspectors alone within GCAA, the annual number of audits performed and findings raised is enormous and the operational benefits taking place internally by implementing Q-Pulse in terms of process management and scheduling is also significant. Imagine then the benefit of using the powerful Q-Pulse Analysis functionality to analyses trends across all the audits the GCAA perform. Utilizing the Wizards functionality and mandatory fields, a disciplined approach to data entry, the GCAA’s vision of using the data trend analysis proactively can be achieved. I am really excited about the impact and success of the project.”

Within the GCAA, Q-Pulse will also serve to enhance communication between their internal divisions. This will enable the authority to provide an integrated environment offering safety and security while meeting their commitment to provide the highest standards in aviation safety and security.

Abdulla Al Housani, the GCAA’s Audit Development Manager, said: “As the audit development manager, I’m looking forward to the long term benefits that we’ll get from using Q-Pulse. Not only will we get valuable analysis from the performance and areas of development of our audited organizations, but we’ll also be able to improve and develop our Inspector performance and auditing techniques.

“As we are using one system for all GCAA audit programmers we’ll be able to learn across the organization and develop best practice with our Inspectors, plus new Inspectors will also benefit from this system as they’ll be able to use the data generated from previous audits across the GCAA.”

Sextant Readings Solutions partners with Ideagen Gael Ltd to deliver comprehensive quality, risk, and safety management solutions to the America’s aviation industry

Aviation Fatigue Risk Management integration with Jeppesen CrewAlert

FRMS Integration

Fatigue has been cited as a contributing factor in aviation accidents. Therefore, a robust Safety Management System (SMS) must take fatigue into account. Capturing and analyzing data within the SMS provides tangible evidence to both airlines and pilots on the effect of fatigue.

An effective Fatigue Risk Management System (FRMS) will rely on a culture that encourages reporting of observed hazards during operations. Under this culture, the pilot will be comfortable feeding back information on their performance during a flight. The analysis of the data captured provides information to the airline operations department, allowing them to proactively manage the impact of fatigue and adjust their recommendations for flying hours and rest times. This analytical, proactive approach to fatigue risk management builds on the same principles as those applied to SMS.

Ideagen Gael have partnered with Jeppesen, (Press release) a unit of Boeing Flight Services, to provide airlines with a new automated solution to report crew fatigue. CrewAlert, an iPhone application built on the Boeing Alertness Model (BAM), has been designed to help airlines and their crews manage alertness and fatigue. Through the partnership, CrewAlert is able to automatically submit crew fatigue reports directly into Ideagen Gael’s Q-Pulse product. This co-ordination allows airlines to create safety reports that aid root cause analysis when working to reduce crew fatigue

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Contact Enviromacs today to learn why we are the right choice for your oil or aviation fuel tank cleaning project.


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First,the MegaMacs system pressure washes heat-exchanged (180 degrees Fahrenheit) cleaning liquids using hydraulic pumps. The resulting waste fluid and sludge are pumped into the MegaMacs system, where the oil and water are separated from the solids.  The water is reused for cleaning, while the solids are extracted and the oil is reclaimed. At least 95 percent of the oil becomes a sellable product.