Aviation Fatigue Risk Management integration with Jeppesen CrewAlert

FRMS Integration

Fatigue has been cited as a contributing factor in aviation accidents. Therefore, a robust Safety Management System (SMS) must take fatigue into account. Capturing and analyzing data within the SMS provides tangible evidence to both airlines and pilots on the effect of fatigue.

An effective Fatigue Risk Management System (FRMS) will rely on a culture that encourages reporting of observed hazards during operations. Under this culture, the pilot will be comfortable feeding back information on their performance during a flight. The analysis of the data captured provides information to the airline operations department, allowing them to proactively manage the impact of fatigue and adjust their recommendations for flying hours and rest times. This analytical, proactive approach to fatigue risk management builds on the same principles as those applied to SMS.

Ideagen Gael have partnered with Jeppesen, (Press release) a unit of Boeing Flight Services, to provide airlines with a new automated solution to report crew fatigue. CrewAlert, an iPhone application built on the Boeing Alertness Model (BAM), has been designed to help airlines and their crews manage alertness and fatigue. Through the partnership, CrewAlert is able to automatically submit crew fatigue reports directly into Ideagen Gael’s Q-Pulse product. This co-ordination allows airlines to create safety reports that aid root cause analysis when working to reduce crew fatigue

Aviation Document Management

Aviation Document Management

Whether you are flight crew, an aircraft engineer or ground staff, it’s imperative that the day to day use of circulated documentation must be accurate, up to date and accessible in order to achieve compliance standards set by aviation regulators.

A SMS Information Management solution Document Management provides a central storage for all controlled documents and associated records. Any documentation type, such as user manuals, company processes and procedures and associated supporting material, are fully supported.

Staff can be confident that they are accessing the latest version of any given document through their PC or mobile device at anytime, and in any place.

A SMS Information Management solution prevents the use of incorrect documents and always presents the most current approved revision to users. Documents are securely managed to prevent uncontrolled modifications, drafts or copies. Records pertaining to document change, history, approval and distribution are securely held for each revision of a document and are readily available for review. Document registers are automatically updated with approved changes, helping to eliminate the risk of human error.

The fundamental benefit of the Document Management module is its flexibility and capability. It dramatically reduces the bureaucratic burden of compliance management and provides an infrastructure to make the correct information available where needed. The module allows for efficient and effective change control and effortlessly demonstrates compliance to your management system. Significantly, it facilitates collective ownership of the management system within the organization.

The objectives for Document Management are to:

  • Make the correct information available at the point of need, when required
  • Encourage ownership of the compliance management system across an organization
  • Effectively manage change from an initial request, through drafting, approval, distribution and publishing
  • Contribute to more effective use of management system information
  • Reduce the bureaucracy of managing document control within a compliance management environment
  • Extend the accessibility of controlled documents throughout the organization and beyond via a secure web interface

Audit Management Software for Aviation

Audit Management Software for Aviation

Auditing throughout the aviation industry is a mandatory task to ensure that certificated organizations are performing to the strict regulations set out by the governing bodies. Audits are performed regularly throughout the aviation industry and contribute to complying with standards as well as identifying shortfalls and areas of improvement.

The Q-Pulse Audit Management module provides the ability to check a proposed audit plan for coverage, completeness and availability before finalizing schedules, automatically creating and updating the audit calendar. Past audit reports and historical data and status of all previous audit and CA/PA findings are available for review. Audit checklists can be created, exported and imported to and from external sources and audit packs can be created as points of reference.

A trail of departments visited, people spoken to, and processes checked etc, simplifies the creation of the audit report. Positive findings and opportunities for improvement are included, individual records created for each finding and the audit report agreed, formalized and tracked to conclusion through Q-Pulse.

Q-Pulse continually monitors the status of each audit action from when it is raised until closure and ensures the compliance management system is properly maintained, managed, and that actions are not overlooked. Q-Pulse can integrate with email systems to offer point-of-need access to audit records direct from automatic email notifications of upcoming or overdue events or actions.

Audit Management provides a closed loop system from scheduling, through planning, conducting and following up of audits in a manner that supports organization-wide improvement.

Offline Audit extends the Q-Pulse compliance management solution, enabling auditors to perform key activities when not connected to Q-Pulse. Auditors can complete checklists and record document findings while on-site at the point of need.

The objectives of Audit Management are to:

  • Provide a central repository for all audit management information that allows the demonstration of compliance with minimum overheads and disruption
  • Manage internal, external and third party audits across a specific or any number of compliance management systems
  • Identify potential improvements in systems, processes, equipment, material and people
  • Report both positive audit results as well as managing actions and findings  through to conclusion
  • Manage the complete audit life cycle from scheduling, planning and conducting to reporting and following up actions through to conclusion.
  • Manage Audits offline, providing the import and export of data to record and perform audits remotely



Corrective/Preventative Action Management

Corrective/Preventative Action Management

Q-Pulse manages non-conformance through the CA/PA, (Corrective Action/Preventative Action) module, by automating established workflows and highlighting areas of improvement. Any type of aviation organization can identify, manage, control and correct areas of non-compliance in order to correct and pass any type of regulatory requirements.

Direct access to compliance actions from a central register streamlines the management of processes, reducing the effort spent managing activities and accelerating time to completion for actions. Role-based message management closes the loop on overdue processes by enabling the conditional escalation of actions to other roles where required, and the setup of different workflows based on record content.

Once collected in the CA/PA Management module, information can be viewed in isolation, either in groups of related information or across the complete organization. Robust security allocates access to information as you require it.

Any number of reports can be published and saved in personal or shared folders which significantly reduce the amount of time and effort spent searching for information. In addition, the Analysis module provides extensive graphical grouping and trend reports that greatly assist in spotting related issues and more importantly help identify opportunities for improvement.

The flexibility and capability of the CA/PA Management module ensures Q-Pulse is core in enabling an organization to reap significant benefits from their compliance efforts.

The objectives for CA/PA Management are to:

  • Automate the non-conformance process for the business within a single system
  • Extend the non-conformance process throughout a business with a centralized approach
  • Promote a systematic and holistic approach to non-conformance management
  • Notify and manage those responsible for non-conformances that in turn promote reduction in recurrence
  • Streamline non-conformance management to increase stakeholder satisfaction and improve the bottom line

Aviation Hazard, Occurrence and Incident Reporting and Investigation

Safety is the biggest focus within aviation, as a failure to comply in a process or procedure can lead to a catastrophic effect. Worldwide governing bodies, including ICAO, IBAC and IATA, encourage and enforce any company associated with aviation to have an effective safety management solution in place. As the US moves through the SMS rulemaking effort, the FAA has provided guidance for operators including Air Carriers, MRO’s, Manufacturers, Flight Schools, Corporate, Charter and General Aviation.

Throughout industry, it is widely acknowledged that encouraging a non-punitive reporting culture, or “just culture”, is an effective way to ensure quality and safety related incidents are reported – in turn, helping to prevent future occurrences.

As with any module in Q-Pulse, Incident Reporting and Investigation can be configured to manage multiple types of reports. Reports can be automated to include areas such as Bird Strikes, TCAS RA, Airprox, Flight Crew Reports, Cabin Crew Reports, Ground Handling Reports, Confidential Reporting and Voluntary Reporting programs (ASAP, MSAP) and any other type of report required in order to manage safety effectively and efficiently.

Through the Q-Pulse Incident Reporting and Investigation module, established workflows can be defined for each individual report with individual/department notifications of actions required, timescales for completion and escalation policies. Q-Pulse seamlessly integrates with an organization’s email software, ensuring that all individuals concerned with an incident have full visibility of the progress of on-going actions.

Current reports within the organization can be set up with a user friendly report designer, providing a complete overview at any time of safety performance. Furthermore, management can analyze the aggregate incident/occurrence data to identify trends, highlight improvement opportunities and mitigate risks throughout the organization.

For airlines, Q-Pulse Incident Reporting and Investigation can integrate with Flight Data Management (FOQA) solutions allowing the safety department direct access to specific FOQA events that are pertinent to their investigations, streamlining processes and delivering corrective/preventative actions in a timely manner.

The objectives for Incident Reporting and Investigation are to:

  • Capture reported data that reflects an organization’s adherence to regulator’s procedures
  • Provide a simple and effective incident reporting design interface
  • Applies automatically on-going action tracking and communication that replicates a company’s existing workflow

Provides an effective, user friendly overview to aid trend analysis, highlight areas of improvement and manage

Aviation SMS and FOQA Integration

Sextant Readings recognizes that within the aviation industry there are many IT suppliers that provide systems to manage the day to day running of the organization. While Sextant Readings specializes in compliance, safety and quality software, there are also other IT suppliers that have synergies to allow Q-Pulse to effectively manage the data integrated from these systems to manage both quality and safety. Through integration, Sextant Readings’s approach is to create a holistic view of safety and in turn allow the organization to have a full understanding of areas of concern which can be identified for improvement.

FOQA integration is an extension of Q-Pulse that provides a two-way interface between Flight Operational Quality Assurance (FOQA) analysis through Flight Data Monitoring (FDM) solutions and the Safety Management System (SMS), which in turn streamlines the incident investigation process. Flight safety data can be centralized and at the same time improve visibility and accessibility throughout an organization.

Q-Pulse FOQA Integration encourages the reporting and subsequent investigation of events where operational parameters have been exceeded. Through the incidents being reported and investigated, corrective or preventative action can be taken to mitigate risks and in turn improve safety levels.

The FOQA data is instantly accessible from the SMS, allowing quick access to events related to an investigation, which in turn saves time and promotes corrective actions to be implemented more quickly.

Q-Pulse FDM Integration allows full analysis of related incidents and in turn can provide a review of associated incidents and enable the identification of trends, leading to improved safety levels and increased efficiency performance.
Ideagen Gael is partnered with three major FOQA solution suppliers:

  • Aerobytes
  • Flight Data Services
  • Sagem

Ideagen Gael is constantly working with other vendors to increase the scope of Q-Pulse FOQA Integration.

The objectives of FOQA Integration are to:

  • Encourage reporting and investigation of events where operational parameters have been exceeded
  • Improve safety levels and mitigate risk
  • Improve efficiency in the process of safety management
  • Identify trends for analysis and identify changes in processes and procedures where necessary

Aviation Safety Data Sharing Integration with Q-Pulse

ASIAS (Aviation Safety Information Sharing and Analysis System) supported by the FAA and STEADES (Safety Trend Evaluation and Analysis Data Exchange System) provided by IATA and are aviation safety incident data management and analysis programs.

  • ASIAS combines data from a number of sources, including Flight Operations Quality Assurance programs (FOQA), Aviation Safety Action Programs (ASAP), the Aviation Safety Reporting System, the Air Traffic Safety Action Program for air traffic controllers, the national offload program, radar track data and data from ASDE-X.
  • The STEADES database provides the world’s largest database of de-identified airline incident reports, providing a secure environment for airlines to pool safety information for global benchmarking and analysis needs.

Both provide data on key safety performance indicators, helping airlines to benchmark and establish safety performance targets.

Operator data is made available to ASIAS using Application Program Interface (API) capability of Q-Pulse. STEADES integration with Q-Pulse allows customers to provide their data to IATA directly, securely and with confidence to contribute to the powerful analysis tool that IATA provides.

The objectives of STEADES integration is to:

  • Simplify the process for Ideagen Gael’s customers to provide data in a format required by regulators
  • Ensure data is communicated in a secure and confidential manner
  • Provides Ideagen Gael’s customers with the ability to contribute to the appropriate program with minimal effort.

Business Aviation

Improving Safety and Quality Levels across Business Aviation 

For Business Aviation Part-135/91 operators, the demand for improved quality and safety levels has never been greater.

The International Civil Aviation Organization (ICAO) stipulates that member states make implementation of Safety Management Systems (SMS) mandatory for aircraft operators. Many business jet operations opt to manage their safety and quality requirements using generic software tools and paper based processes. Companies that ‘tick the box’ are missing out on significant efficiency savings that an SMS Information Management solution can realize.

Providing an electronic framework to manage common safety and quality activities, an SMS Information Management solution is the world leading Safety and Quality solution for the business aviation industry.

Streamlined Safety and Quality Management for Business Aviation

Using a SMS Information Management solution, business jet operations can manage the whole range of safety and quality activities including:

  • Audit management – audits can be scheduled, data recorded, results analyzed, findings and actions managed efficiently and follow up communicated to relevant personnel
  • Document management – controlled documents like manuals, policies and procedures can all be managed centrally and with full visibility of version control and staff acknowledgment
  • Occurrence and incident management – data from safety and quality related events and near misses can be captured and corrective/preventative action managed through a confidential reporting interface
  • Data Analysis – data from audit findings, occurrences, incidents and near misses can be aggregated and analyzed to identify trends and isolate risks across all operations.

Book some time with one of our Aviation Specialists who will demonstrate how an SMS Information Management solution can:

  • Enhance safety and quality levels
  • Mitigate risk
  • Encourage a safety culture
  • Streamline safety and quality processes

Aviation Safety, Quality and Risk Management, ISO, OSHA, TSA, EPA, FAA, IS-BAO, IOSA, EASA

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Services for the Aviation Industry

Our aviation consulting services are supported by a network of partners sharing resources and values. We believe in applying the right set of skills and experience to any aviation project, and to deliver right-priced solutions. Our aviation clients benefit by achieving their goals in an efficient and cost effective manner.

We consult across a wide variety of clients in the global aviation world on determining the safety and operational integrity of our client’s airline, repair station and airport operations. Our services range from airline safety and operations assessments including flight department assessments, fuel farm and ground services support training, airport security assessments, and technical manual development.

Our philosophy is to assist our clients to build closed-loop systems to support all aspects of Flight Operations, Ground Operations, Aircraft Maintenance, Security and Safety. We focus on leadership, communication, problem resolution, continuous surveillance and information architecture to meet an organization’s responsibilities for its safe aviation operations.