SOAR Next-Generation SMS Audit & Safety Issue Resolution

SOAR+

is a computer-based safety of operations audit, risk assessment and resolution of safety issues (ROSI) process supporting E-IOSA, IASA, ISBAO as well as SAIs, EPIs, DOD, ICAO, regulatory compliance, NetJets, internal QA/evaluation, and/or custom audit protocols.  SOAR+ raises the bar by risk-ranking audit standards, then reporting results in an intuitive, executive-friendly format that establishes a means for quantifying returns on investment (ROI) in safety.

SOAR+ is imminently configurable; e.g. A CASE version of SOAR+ is set to be installed at a major US based Maintenance & Repair Operation (MRO) soon; providing services to Pratt & Whitney, the US Air Force and UPS among others.  SOAR+ is also under consideration to support the US Department of Transportation’s (DOT’s) Federal Transit Authority (FTA) implementation of safety management systems (SMS) in US municipal transit and rail operations.  Could also work for airports, shipping, and hospitals it: wherever safety and compliance is linked to performance.

SOAR “AAP” is a flight data monitoring (FDM)-based safety of operations-assurance, risk management, airman-ship assurance and asset protection utility incorporating the identical ROSI process as SOAR+.  Unconstrained by traditional flight operations quality assurance (FOQA) paradigms, SOAR AAP optimizes the use of aircraft flight data recorders, the so-called “Black-Boxes,” before the crash: to optimize operations, training, and to actually prevent accidents by making practical application of information that is traditional used only to conduct forensic inquiry…after the fact.

SOAR+ Attributes –

  • Audit standards can be derived and/or imported into SOAR+ from any source: from ICAO, host country regulations, to internal airline oversight, quality control and quality assurance processes.
  • A gap analysis and corrective actions tool exemplary of highest standards in SMS.
  • Supports SAIs, EPIs, specific regulatory requirements (SRRs), as well DOD and Enhanced-IOSA requirements.
    • Also available as an IOSA-attainment sub-routine providing a sequential guide to air, ground and maintenance operators in achieving and maintaining IATA registration.
  • Standards and findings are risk-ranked in advance of the audits, and after, to guide in prioritizing effective action plans.
  • Reports are normalized to 100% to facilitate effective communications with non-technical stakeholders, and to
    • Establish a basis for quantifying return on investments in safety.
  • Both SOAR+ and SOAR AAP fill significant lapses in virtually all existing SMS computer-based utilities,
    • Can be integrated into existing SMS software.
  • There are Enterprise versions,
    • And versions capable of supporting-
      • Mobile devices,
      • Laptop PCs and
      • “Cloud-based” access.
    • The ROSI process includes prioritization of findings on the basis of safety and/or business, political and economic concerns, supporting unparalleled root cause analysis, safety risk assessment (SRA) and corrective actions implementation, validation, and assurance processes.

•     Indeed, SOAR+/SOAR APP may represent a credible foundation for what can best be described as “Next-generation SMS.”

SOAR+ is deliberately configured to be useful measuring the attainment of standards in virtually any environment. For example, SOAR+ could be a useful means to measure attainment of implementation standards in Ebola prevention and treatment procedures, methods and protocols, to report results in an imminently intuitive executive-friendly format, to measure the risk of failure to implement complete and comprehensive corrective measures, to conduct safety risk assessments on proposed corrective measures, to document approval of an accountable individual before deploying proposed corrective actions, to verify and validate implementation, controlling performance creep by means of a continuously renewable improvement process, and to quantify return on investment in health and safety of the population.  We would need to dissect Ebola prevention and treatment protocols to identify standards and then deploy auditors to record their observations in the SOAR+ safety of operations, risk assessment and resolutions of safety issues utility.

Annex 19 – The Next Steps in Proactive Safety Management

Annex 19 – The Next Steps in Proactive Safety Management

By Danielle Kelly

Sextant Readings Solutions - SMS ICAO Annex 19For the first time in 30 years, ICAO are set to release a new Annex – Annex 19 – that pulls together current safety management practices and future expectations for facilitating safety risks that exist in our lands and skies.

The Annex looks to promote and enhance the alignment between the state and service providers and operators, which in my opinion should be welcomed and can only be a positive thing. Sharing and learning from each other is good, it’s what we are taught as kids and is something we would do well to remember as adults. ICAO have provided us with Annex after Annex of standards and regulations depicting how things should be done in the industry, with lots of references to safety for operation of aircraft, air traffic services, aerodromes, and airworthiness. This new Annex brings together all of these different provisions to further embed safety oversight and systemic risk sharing, but shouldn’t we be doing this already anyway?

There is a lot of emphasis on the management of safety risks, focusing on what we don’t want to happen, and on the sharing of information. However, how worthwhile the sharing of information actually is depends on what is done with it. ICAO appear to be providing an answer to bridging the gap between simply being aware of other industry incidents and proactively managing and implementing further mitigation strategies to prevent the same thing from occurring on our own watch. But why has it taken a new Annex to be published for us to do this, shouldn’t this be something we should be doing as part of working practice? How do organizations learn and share?

It seems ICAO have produced this Annex to show that it is no longer acceptable just to Prevent, Detect and Respond; we need to be able to learn and share information, particularly as the demand for air travel increases. To that end, ICAO has offered greater support for the next generation of safety management systems. The co-ordination effort being established between State Safety Programs (SSP) and the SMS provides an opportunity to improve the performance of the existing SMS to meet state safety policies and objectives, state safety risk management, assurance and promotion.

Like I said before, we can no longer be seen just to be preventing, detecting and responding to occurrences. Learning isn’t just about reporting, understanding, implementing and then backtracking; it’s much more than that – learning is the sharing of knowledge and information, so let’s get more information about our controls instead of the outcomes.  How about we manage the precursor and build our resilience?

Now, it’s all very well saying this but how do we actually achieve it?

Well, we need to start somewhere…so how about our controls? Do we have confidence in our controls?  If not, why not? And what do we do about it to make sure we are confident in the controls in place?

Yes, States play a role to establish and prescribe a State Safety Program in order for us to achieve an acceptable level of safety. However, it is up to the service providers and operators who fundamentally need to demonstrate and actively manage risk and the effectiveness of mitigation strategies through their own Safety Management Systems.

So, where do we go with Annex 19?

Well, we have to make time to look at what we’ve got; we know an SMS will give us the means to do everything we need to do and to be able do them effectively in terms of manage hazards and associated risks, log incidents and occurrences to be able to report on performance. There will no doubt be policies and procedures with associated workflows that are required to be followed to ensure the investigation is appropriately dealt with.

With Annex 19, we need more than this. We need a platform to not only do all the things we need to do, but also all the things we want to do; such as anticipating and predicting, strengthening our position and giving us confidence in our controls. Because if we’re not doing that…well…in the eyes of Annex 19…are we doing it wrong?

How does your SMS measure up against the new Annex 19 recommendations?

Aviation Safety, Quality and Risk Management, ISO, OSHA, TSA, EPA, FAA, IS-BAO, IOSA, EASA

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Services for the Aviation Industry

Our aviation consulting services are supported by a network of partners sharing resources and values. We believe in applying the right set of skills and experience to any aviation project, and to deliver right-priced solutions. Our aviation clients benefit by achieving their goals in an efficient and cost effective manner.

We consult across a wide variety of clients in the global aviation world on determining the safety and operational integrity of our client’s airline, repair station and airport operations. Our services range from airline safety and operations assessments including flight department assessments, fuel farm and ground services support training, airport security assessments, and technical manual development.

Our philosophy is to assist our clients to build closed-loop systems to support all aspects of Flight Operations, Ground Operations, Aircraft Maintenance, Security and Safety. We focus on leadership, communication, problem resolution, continuous surveillance and information architecture to meet an organization’s responsibilities for its safe aviation operations.

Senior Management Guidance (Part 119)

For new-entrant air carrier applicants Sextant Readings provides project management during the FAA’s Air Carrier certification process . For 14 CFR Part 121, we will develop your business plan, define project milestones according to the FAA’s current Certification Program Document, and provide end-to-end support throughout all phases of certification.

For existing certificate holders, Sextant Readings provides a wide range of operations and airworthiness expertise to support changes to a business model. Introducing new aircraft, changes to areas of operation, contract maintenance, and certificate merging are just a few examples of the dynamics of the aviation industry. Sextant Readings provides support to all certificate holders by applying effective change management during these challenging events.

For new or existing operators under 14 CFR Part 125, 135, and Part 91 Subpart K, our System Safety experts have a formula for applying, documenting, and training to new standards in operations and fleet management.

Safety Management System Design

SMS is comprised of essentially four interlocking components: Safety Policy, Safety Risk Assessment, Safety Assurance, and Safety Promotion.

Safety Policy establishes senior management’s commitment to continually improve safety. This commitment defines the wherewithal, methods, processes, and organizational structure needed to meet the required safety goals.

Safety Risk Management evaluates then implements risk controls based upon what the organization considers an acceptable level of risk to be. This component documents and assesses existing risk control measures.

Safety Assurance serves to measure the effectiveness of the risk control strategies that have been implemented, along with the identification of developing hazards. The assurance process ensures closed-loop processes are in place to support the Policy.

Safety Promotion consists of the adoption throughout the organization of the principles of safety management, and includes training, communication, and other associated initiatives necessary to create and maintain a positive safety culture in the organization.

Sextant Readings brings the team, processes, software and services together to deliver – with you – a unique and resolute Safety Management culture. We bring the required processes and procedures, the information management component and the application of best practices in Safety that enable your organization to adopt and live Safety Management.  Built on Quality Management successes, our approach is to extend traditional Quality practices to living a culture of Safety in all aspects of your organization.

Safety Management Systems Gap Analysis

An SMS Gap Analysis is used to determine current strengths and deficiencies with the certificate holder’s programs in place to conform to Regulatory requirements, System Safety principals and SMS guidelines (FAA).

The SMS gap Analysis is based on the FAA and ICAO SMS Gap Analysis checklist and/or organizational checklists like ACSF or IS-BAO to help facilitate the implementation of the SMS in accordance with the FAA Guidance, ICAO Annex 6 Standards and Recommended Practices (SARPs) and IS-BAO SMS Guidelines.

Once the Gap Analysis is completed and fully documented, items identified as missing or deficient will form an action plan within the overall the SMS implementation plan. Each item will be assessed to determine how to create or modify policies, procedures and/or processes in order to implement a robust SMS.

Sextant Readings professional consultants will lead you through a tailored gap assessment and incorporate the assessment as part of your SMS programs.

Air Carrier Certification

We focus on all necessary regulatory tasks associated with initiating the certification process through helping to ensure that the air carriers’ goal of commencing operations without delay.

We use sound project management principles, including the development of an comprehensive Project Plan, the assignment of key tasks to Sextant Readings staff, and consultations with the air carrier’s 14 CFR Part 119 management team. We include within the project plan the steps and tasks to launch certification efforts with the FAA, acquire key management personnel, and build the foundation for airline-operations infrastructure and process design.

Preparing an air carrier for certification includes integrating system safety principles into airline organizations. Certification efforts can be broadly channeled into two distinct paths, one focusing on economic fitness and the other on safety. Sextant Readings consulting staff is focused on synchronizing both pathways with the Department of Transportation (DOT), Office of the Secretary of Transportation and the FAA.