The Magnitude of Change

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The Magnitude of Change

November 12th, 2014

A lot has been written lately on the weaknesses of many change-management strategies and why many change projects fail.  One simple guideline that can avoid many of these problems is simply to make the change in easy steps and to manage the perception of the magnitude of change.

Fact is, too much change too fast overloads people and systems.  Overload causes inefficiencies and other problems all of which demotivate the change effort and the people involved. This does not mean that massive changes are impossible, it simply means that the change has to be divided into bite-sized pieces.  Each piece has to be palatable and not prompt the overload mentality.

So if you want to change your culture or employee behavior or perceptions, pick out a few and give them the old “sell it to yourself first” test.  If thinking about the bite makes you nervous or fearful, take a few items off the list till it seems easy to do.  People don’t inherently resist change as much as they resist force and overload.  All change strategies should mapped and each step should be relatively easy to do and not create negative emotions. How effective are your change strategies?

-Terry L. Mathis

For more insights, visit www.ProActSafety.com

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Civil Aviation Authority Safety Review for Offshore Rotor Operations

In September 2013, following a number of incidents involving offshore helicopter operations, the UK CAA, in conjunction with EASA and the Norwegian Civil Aviation Authority, conducted a safety review. The review examined the risks and hazards of operating in the North Sea and considered how these could be managed more effectively.

This comprehensive analysis of North Sea helicopter operations and safety performance proposes a series of actions and makes a number of important recommendations for the industry. The focus is now on managing the changes arising from the report in a considered and systematic way.

Although focused on oil and gas operations in the North Sea, the Review has indirect relevance for offshore Search and Rescue (SAR) too and will arguably be of interest to other offshore oil and gas locations around the world.

The Review contains 32 Actions which the UK CAA have committed to but more widely 29 Recommendations. Of these, 13 are to EASA, 12 to the Helicopter Industry (AOC Holders, MROs, ATOs and manufacturers), 3 to the oil and gas industry and one collectively to all three of these

Read the full report

FAA Issues EMS Rule, Includes Additional Helicopter Operations

Source: Rotor News, Helicopter Association International (HAI) Feb 21 2014

 

FAA Issues EMS Rule, Includes Additional Helicopter Operations

The Federal Aviation Administration (FAA) has finalized a rule requiring stronger safety measures for helicopter operators, including air ambulances. Changes include equipment, training and operational requirements, and all HAI members are strongly encouraged to review the rule.

The rule is primarily directed toward air ambulance operations, but also addresses commercial helicopter and general aviation helicopter operations, implementing new operational procedures and additional equipment requirements. Additionally, the rule revises requirements for equipment, pilot testing, and alternative airports as well as increasing weather minimums for all general aviation helicopter operations under Part 91 in Class G airspace.

For helicopter air ambulances, the rule requires operations with medical personnel on board to be conducted under Part 135 operating rules and introduces new weather minimums and visibility requirements for Part 135 operations. It mandates flight planning, preflight risk analyses, safety briefings for medical personnel, and the establishment of operations control centers (OCC) for certain operators to help with risk management and flight monitoring. The rule also includes provisions to encourage instrument flight rules (IFR) operations. It requires helicopter air ambulances to be equipped with both helicopter terrain awareness and warning systems. In addition, helicopter air ambulance pilots will be required to hold instrument ratings.

For all helicopters operated under Part 135, these rules require that operators carry more survival equipment for operations over water. Alternate airports named in flight plans must have higher weather minimums than are currently required. These helicopters must be equipped with radio altimeters and pilots must be able to demonstrate that they can maneuver the aircraft during an inadvertent encounter with instrument meteorological conditions (IMC) to get out of those conditions safely. As mentioned above, the rule assigns new weather minimums to part 91 helicopter operations in Class G airspace.

The following represents a summary of affected entities:

Part 135 All Rotorcraft Operators:
Requires each rotorcraft to be equipped with a radio altimeter ( Section 135.160)
Adds Section 135.168 equipment requirements for rotorcraft operated over water. Helicopter operations conducted over water will be required to carry additional safety equipment to assist passengers and crew in the event an accident occurs over water.

Revised alternate airport weather minimums for rotorcraft in Section 135.221. This rule improves the likelihood of being able to land at the alternate airport if weather conditions in the area deteriorate while the helicopter is en route.

Revises Section 135.293 to require pilot testing of rotorcraft handling in flat-light, whiteout, and brownout conditions and demonstration of competency in recovery from an IIMC.

Part 135 Helicopter Air Ambulance:
Requires helicopter air ambulance flights with medical personnel on board to be conducted under Part 135 (Section 135.1, 135.601).

Requires certificate holders with 10 or more helicopter air ambulances to establish operations control centers (OCC) (Section 135.619) and requires drug and alcohol testing for operations control specialists (Section 120.105 and 120.215).

Requires helicopter air ambulances to be equipped with HTAWS (Section 135.605).

Requires helicopter air ambulances to be equipped with a flight data monitoring system (Section 135.607).

Requires each helicopter air ambulance operator to establish and document, in its operations manual, an FAA-approved preflight risk analysis (Section 135.617).

Requires pilots to identify and document the highest obstacle along the planned route (Section 135.615).

Requires safety briefings or training for helicopter air ambulance medical personnel (Section 135.621).

Establishes visual flight rules (VFR) weather minimums for helicopter air ambulance operations (Section 135.609).

Permits instrument flight rules (IFR) operations at airports without weather reporting (Section 135.611).

Establishes procedures for transitioning between IFR and VFR on approach to, and departure from, heliports or landing areas (Section 135.613).

Requires pilots in commend to hold an instrument rating (Section 135.603).

The rule is primarily directed toward air ambulance operations, but also addresses commercial helicopter and general aviation helicopter operations, implementing new operational procedures and additional equipment requirements. Additionally, the rule revises requirements for equipment, pilot testing, and alternative airports as well as increasing weather minimums for all general aviation helicopter operations under Part 91 in Class G airspace.

For helicopter air ambulances, the rule requires operations with medical personnel on board to be conducted under Part 135 operating rules and introduces new weather minimums and visibility requirements for Part 135 operations. It mandates flight planning, preflight risk analyses, safety briefings for medical personnel, and the establishment of operations control centers (OCC) for certain operators to help with risk management and flight monitoring. The rule also includes provisions to encourage instrument flight rules (IFR) operations. It requires helicopter air ambulances to be equipped with both helicopter terrain awareness and warning systems. In addition, helicopter air ambulance pilots will be required to hold instrument ratings.

For all helicopters operated under Part 135, these rules require that operators carry more survival equipment for operations over water. Alternate airports named in flight plans must have higher weather minimums than are currently required. These helicopters must be equipped with radio altimeters and pilots must be able to demonstrate that they can maneuver the aircraft during an inadvertent encounter with instrument meteorological conditions (IMC) to get out of those conditions safely. As mentioned above, the rule assigns new weather minimums to part 91 helicopter operations in Class G airspace.

The following represents a summary of affected entities:

  • Part 135 All Rotorcraft Operators:
    Requires each rotorcraft to be equipped with a radio altimeter ( Section 135.160)
    Adds Section 135.168 equipment requirements for rotorcraft operated over water. Helicopter operations conducted over water will be required to carry additional safety equipment to assist passengers and crew in the event an accident occurs over water.
  • Revised alternate airport weather minimums for rotorcraft in Section 135.221. This rule improves the likelihood of being able to land at the alternate airport if weather conditions in the area deteriorate while the helicopter is en route.
  • Revises Section 135.293 to require pilot testing of rotorcraft handling in flat-light, whiteout, and brownout conditions and demonstration of competency in recovery from an IIMC.
  • Part 135 Helicopter Air Ambulance:
    Requires helicopter air ambulance flights with medical personnel on board to be conducted under Part 135 (Section 135.1, 135.601).
  • Requires certificate holders with 10 or more helicopter air ambulances to establish operations control centers (OCC) (Section 135.619) and requires drug and alcohol testing for operations control specialists (Section 120.105 and 120.215).
  • Requires helicopter air ambulances to be equipped with HTAWS (Section 135.605).
  • Requires helicopter air ambulances to be equipped with a flight data monitoring system (Section 135.607).
  • Requires each helicopter air ambulance operator to establish and document, in its operations manual, an FAA-approved preflight risk analysis (Section 135.617).
  • Requires pilots to identify and document the highest obstacle along the planned route (Section 135.615).
  • Requires safety briefings or training for helicopter air ambulance medical personnel (Section 135.621).
  • Establishes visual flight rules (VFR) weather minimums for helicopter air ambulance operations (Section 135.609).
  • Permits instrument flight rules (IFR) operations at airports without weather reporting (Section 135.611).
  • Establishes procedures for transitioning between IFR and VFR on approach to, and departure from, heliports or landing areas (Section 135.613).
  • Requires pilots in commend to hold an instrument rating (Section 135.603).

Sextant Readings Presentation on SlideShare has been viewed over 1,750 times

The Sextant Readings presentation – 8 Steps to an Efficient SMS – has been viewed over 1750 times on SlideShare.

Positioning the “8 steps to an efficient SMS” is intended to clarify some of the mis-information about Safety Management that is rife on the internet.  There is a lot of hype about SMS – usually focused on the particular strengths of a vendor’s offering.

However we view Safety Management in the context that safety is a direct result of  “A management system based on professionalism and safety principles” of an organization.  There are many ‘pieces’ of management system support in the offerings from so-called Safety Professionals.

At Sextant Readings we believe that supporting the management of an organization based on the principles of professionalism and safety is our business.  You can see the presentation here:


Airline Safety System Comes to Helicopter Sector

Reported May 2 2013, the FAA is expanding the safety data collection capabilities of The Aviation Safety Information Analysis and Sharing (ASIAS) system with the move to open the program to Helicopter operators.  With the proven success of ASIAS in reducing accident rates in commercial air space operations, we believe that the ASIAS capabilities will help helicopter operators achieve measurable safety improvements.

Source:  Aviation International News » May 2013

by  Mark Huber

May 2, 2013, 5:35 AM

The FAA is planning to expand a new safety data collection and analysis system beyond scheduled air carriers to all elements of the aviation community, including helicopters. The move comes as the helicopter industry formally acknowledged earlier this year that, while it has made considerable progress, it will likely fall short of the International Helicopter Safety Team’s (IHST) goal of reducing the helicopter accident rate by 80 percent by 2016. Industry efforts to date have resulted in a 30-percent reduction since 2005.

The Aviation Safety Information Analysis and Sharing (ASIAS) system collects information from a wide variety of sources, including flight data recorders. Initially, when the program began in 2007, thirteen airlines and the FAA joined the initiative. The FAA’s role is non-punitive. Today, membership has grown to 44 airlines representing 96 percent of commercial airspace operations and 131 safety data sources, according to the FAA. The Mitre Corp. analyzes and safeguards proprietary airline data; integrates it with Mitre’s own aviation safety databases covering weather, radar tracks, airspace and traffic and other public data; conducts studies; and builds analysis capabilities. Airline data is shared over Mitre secure servers and includes pilot safety reports and FDR data. Mitre began delivering safety studies generated by the program to the FAA and stakeholders in 2008. The studies had an immediate benefit, including the redesign of airspace in select regions to thwart false Taws alerts. ASIAS also establishes safety measurement benchmarks that allow individual operators to see where they stack up against the industry as a whole.

The data trove collected to date is huge. It includes 125,000 aviation safety action program reports, 10 million flight operations quality assurance (FOQA) reports, and 50,000 air traffic safety action program reports. Although the system is relatively new, to date, seven of the 76 safety enhancements proposed by the Commercial Aviation Safety Team (Cast) have been derived from ASIAS data. ASIAS also tracks the effectiveness of those enhancements as well as 51 distinct metrics. Twice annually, 500 airline aviation safety professionals share safety information at closed-door “Infoshare” meetings. Issues discussed are linked to ASIAS for early detection and analysis.

Helicopter Applications

ASIAS is scalable to the helicopter industry, particularly in areas where there is a high concentration of operations such as the Gulf of Mexico, according to several sources familiar with the program. Preliminary discussions have already begun with the International Helicopter Safety Team (IHST), said Stan Rose, director of safety for the Helicopter Association International (HAI). Morphing ASIAS for helicopters would involve different metrics and data, but similar analysis tools could be used. “The reason the Gulf is attractive is that it is a big enough [data set] and accounts for approximately 25 percent of the helicopter flight hours in the U.S.,” Rose said.

To a certain degree, major operators in the Gulf are already sharing safety data and other information through the HeliShare program and its quarterly meetings, said Stuart Lau, chairman of the IHST’s helicopter flight data monitoring committee. Lau said that current plans are to integrate HeliShare members and their data fully into ASIAS by the third quarter and add major helicopter EMS providers into the group. “The FAA has funded the rotorcraft segment to be included in ASIAS, and we are currently working with operators on memoranda of understanding and other logistical details.” Lau said Gulf operators are a natural starting point because they have “the most mature flight data monitoring programs. It’s really the beginning stages of ASIAS for us and we are going to continue the quarterly HeliShare meetings. So far it has been successful and at every meeting more events are shared operator to operator. Once we get ASIAS involved we will have the opportunity for directed studies.”

NTSB member Robert Sumwalt told AIN he thinks the application of ASIAS to the helicopter industry will add to safety management initiatives and be a good way to prevent data siloing. “If you are just stove piping and not sharing information” accidents can result. “You need to collect, analyze and disseminate the information,” Sumwalt said, adding that “protocols need to be put in place to make sure that information is not being misused. The ASIAS protocols have been vetted. The air carrier industry has been doing this for a number of years. The ASIAS executive board decides the cases it wants to study and queries its members to check their databases. Nobody at the FAA or at Mitre can tap into member databases. It’s been really successful.”

“This is one of the next steps” the helicopter industry must make to further reduce its accident rate, Sumwalt said. “Until it does it is not going to make any appreciable improvement on the accident record until it is willing and able to go to this next step. The IHST effort has been fairly successful, but if they want to continue the uphill climb, they have to go to the next level, which is something like [ASIAS].”

Sumwalt said that for the helicopter industry to hit a plateau in the accident reduction rate is not unusual, based on the airlines’ experience with safety goals set by Cast, widely acknowledged as the model for the IHST, in the 1990s. “Even that model had to move the goal post a couple of times, but they still did a heck of a lot and they still did make a difference. Good safety is good business. ASIAS is a good model to share information in a non-threatening way.

Bristow Group Announces Major New Search And Rescue Contract Award In The United Kingdom

Bristow has a 36-year history of providing UK Search and Rescue services – Employment opportunities anticipated for the UK workforce in facilities, aircraft manufacture, and operations – Contract expected to generate approximately $2.5 billion in revenue

HOUSTON, March 26, 2013 /PRNewswire via COMTEX/ — Bristow Group Inc. the leading provider of helicopter services to the offshore energy industry, announced today that The Department for Transport in the United Kingdom has awarded its UK affiliate Bristow Helicopters Limited (Bristow Helicopters) a new contract to provide civilian Search and Rescue (SAR) services for all of the UK. The SAR services contract has a phased-in transition period beginning in April 2015 and continuing to July 2017 and a contract length of approximately ten years.

Under the terms of this contract, Bristow Helicopters will provide 11 Sikorsky S-92 and 11 AgustaWestland AW189 helicopters that will be located at ten bases across the UK. Each SAR base will operate either two S-92s or two AW189s. In addition to the ten bases with 20 aircraft, there will be two fully SAR-equipped training aircraft that can be deployed to any base as needed.

William E. Chiles, President and Chief Executive Officer, said, “We are honored that our affiliate Bristow Helicopters was selected by The Department for Transport to provide this vital service for the people of the United Kingdom. This award will employ 22 of the world’s most technologically advanced and safest helicopters which will dramatically improve the capability to save lives and significantly reduce the UK Government’s costs for the next decade. It is planned that some of the military personnel currently involved in SAR in the UK will join Bristow Helicopters to work under this contract, and we look forward to welcoming them into the Bristow family.”

In early 2012, Bristow Helicopters was awarded a Gap SAR services contract that commences in July 2013, utilizing four, latest technology S-92 helicopters based in Scotland at Stornoway and Sumburgh. The Gap SAR contract is expected to run for about four years until transition occurs for these two bases to the new longer-term contract announced today.

Mike Imlach, Bristow Helicopters Managing Director, said, “Bristow Helicopters has a proven reputation for exceptional UK search and rescue services, having performed such services over 36 years with world-class operations that included unmatched flight safety performance, extensive aircrew training, first class maintenance facilities, supply-chain partners, and project procurement and contract management. Affiliates of Bristow Group Inc. currently operate similar search and rescue services in Australia, Brazil, Canada, Cyprus, Dutch Antilles, the Netherlands, Norway, Russia, and Trinidad.”

Under the terms of this new SAR contract, Bristow Helicopters currently anticipates earning approximately $2.5 billion in revenue. Jonathan Baliff, Senior Vice President and Chief Financial Officer, added, “We believe that these contract terms and conditions are transformative from an operational and financial standpoint for our company. The number of helicopters operated, combined with the revenue and earnings generated under this contract, will create both a larger and lower risk company going forward.”

“The total capital requirement for this project is expected to be approximately $1 billion, much of which is dedicated to the acquisition of 22 of the most technologically advanced, SAR-equipped S-92 and AW189 helicopters ever built. We believe that the financing plan based on our company’s capital strength was an important criterion for the selection of Bristow Helicopters to provide this life saving service which requires a high level of safety and on-time reliability, and at higher service levels and lower cost than previously anticipated by the UK government. We are confident that Bristow Helicopters will provide excellent rescue services to the people of the United Kingdom.”

FORWARD-LOOKING STATEMENTS

Statements contained in this news release that state Bristow’s or management’s intentions, expectations or predictions of the future – including its ability to complete and fund the above-referenced SAR services, the timing for beginning the SAR services, expected revenue generation and whether the SAR services will be beneficial to Bristow’s operations are forward-looking statements. Actual results could differ materially from those projected in such forward-looking statement as result of unanticipated circumstances including but not limited to termination of the contract by the Department or higher costs. Additional information concerning factors that could cause actual results to differ materially is contained from time to time in Bristow’s SEC filings, including but not limited to Bristow’s annual report on Form 10-K and quarterly reports on Form 10-Q. Bristow Group Inc. disclaims any intention or obligation to revise any forward-looking statements, including financial estimates, whether as a result of new information, future events or otherwise.

ABOUT BRISTOW GROUP INC. Bristow Group Inc. is the leading provider of helicopter services to the worldwide offshore energy industry based on the number of aircraft operated and one of two helicopter service providers to the offshore energy industry with global operations. The Company has major transportation operations in the North Sea, Nigeria and the U.S. Gulf of Mexico, and in most of the other major offshore oil and gas producing regions of the world, including Alaska, Australia, Brazil, Canada, Russia and Trinidad. For more information, visit the Company’s website at www.bristowgroup.com.

        Contact: Linda McNeill
                 Bristow Group Inc.
                 (713) 267-7622

Bristow Group is has a long history of supporting Helicopter and rotor safety, compliance, safety assurance, quality management, and safety integration.  As an active member of Helicopter Association International (HAI Safety) and promotes Helicopter Safety Management to the industry

Heli-Expo 2013 Safety Challenge provides insight into safety issues

The Heli-Expo 2013 Safety Challenge provided insights into all aspects of Safety Management from Safety Culture and leadership through Flight Operations and Maintenance to safety analysis and preventative actions.

Well received by al attendees, the Safety Challenge attendance reflects the growing interest in all things related to Safety.

As SMS consultants, auditors (IS-BAO) and solution providers, we extend our thanks to HAI for creating the Safety challenge and for its choice of speakers who imparted their knowledge.

As helicopter organizations begin to implement safety management programs, we support the industry with expertise, leading-edge solutions, mobile safety management access, and integration of FOQA and FRMS to support your safety culture. If we can help you, please call us at 415 689 4SMS or visit us at www.sextantreadings.com.

Proud members of HAI

Proud members of HAI