SOAR Next-Generation SMS Audit & Safety Issue Resolution

Posted on September 15, 2014 by SRS

SOAR+

is a computer-based safety of operations audit, risk assessment and resolution of safety issues (ROSI) process supporting E-IOSA, IASA, ISBAO as well as SAIs, EPIs, DOD, ICAO, regulatory compliance, NetJets, internal QA/evaluation, and/or custom audit protocols. SOAR+ raises the bar by risk-ranking audit standards, then reporting results in an intuitive, executive-friendly format that establishes a means for quantifying returns on investment (ROI) in safety.

SOAR+ is imminently configurable; e.g. A CASE version of SOAR+ is set to be installed at a major US based Maintenance & Repair Operation (MRO) soon; providing services to Pratt & Whitney, the US Air Force and UPS among others. SOAR+ is also under consideration to support the US Department of Transportation’s (DOT’s) Federal Transit Authority (FTA) implementation of safety management systems (SMS) in US municipal transit and rail operations. Could also work for airports, shipping, and hospitals it: wherever safety and compliance is linked to performance.

SOAR “AAP” is a flight data monitoring (FDM)-based safety of operations-assurance, risk management, airman-ship assurance and asset protection utility incorporating the identical ROSI process as SOAR+. Unconstrained by traditional flight operations quality assurance (FOQA) paradigms, SOAR AAP optimizes the use of aircraft flight data recorders, the so-called “Black-Boxes,” before the crash: to optimize operations, training, and to actually prevent accidents by making practical application of information that is traditional used only to conduct forensic inquiry…after the fact.

SOAR+ Attributes –

Audit standards can be derived and/or imported into SOAR+ from any source: from ICAO, host country regulations, to internal airline oversight, quality control and quality assurance processes.
A gap analysis and corrective actions tool exemplary of highest standards in SMS.
Supports SAIs, EPIs, specific regulatory requirements (SRRs), as well DOD and Enhanced-IOSA requirements.
- Also available as an IOSA-attainment sub-routine providing a sequential guide to air, ground and maintenance operators in achieving and maintaining IATA registration.
Standards and findings are risk-ranked in advance of the audits, and after, to guide in prioritizing effective action plans.
Reports are normalized to 100% to facilitate effective communications with non-technical stakeholders, and to
- Establish a basis for quantifying return on investments in safety.
Both SOAR+ and SOAR AAP fill significant lapses in virtually all existing SMS computer-based utilities,
- Can be integrated into existing SMS software.
There are Enterprise versions,
- And versions capable of supporting-
  - Mobile devices,
  - Laptop PCs and
  - “Cloud-based” access.
- The ROSI process includes prioritization of findings on the basis of safety and/or business, political and economic concerns, supporting unparalleled root cause analysis, safety risk assessment (SRA) and corrective actions implementation, validation, and assurance processes.

• Indeed, SOAR+/SOAR APP may represent a credible foundation for what can best be described as “Next-generation SMS.”

SOAR+ is deliberately configured to be useful measuring the attainment of standards in virtually any environment. For example, SOAR+ could be a useful means to measure attainment of implementation standards in Ebola prevention and treatment procedures, methods and protocols, to report results in an imminently intuitive executive-friendly format, to measure the risk of failure to implement complete and comprehensive corrective measures, to conduct safety risk assessments on proposed corrective measures, to document approval of an accountable individual before deploying proposed corrective actions, to verify and validate implementation, controlling performance creep by means of a continuously renewable improvement process, and to quantify return on investment in health and safety of the population. We would need to dissect Ebola prevention and treatment protocols to identify standards and then deploy auditors to record their observations in the SOAR+ safety of operations, risk assessment and resolutions of safety issues utility.

Annex 19 – The Next Steps in Proactive Safety Management

Posted on December 11, 2013 by SRS

Annex 19 – The Next Steps in Proactive Safety Management

By Danielle Kelly

Sextant Readings Solutions - SMS ICAO Annex 19 For the first time in 30 years, ICAO are set to release a new Annex – Annex 19 – that pulls together current safety management practices and future expectations for facilitating safety risks that exist in our lands and skies.

The Annex looks to promote and enhance the alignment between the state and service providers and operators, which in my opinion should be welcomed and can only be a positive thing. Sharing and learning from each other is good, it’s what we are taught as kids and is something we would do well to remember as adults. ICAO have provided us with Annex after Annex of standards and regulations depicting how things should be done in the industry, with lots of references to safety for operation of aircraft, air traffic services, aerodromes, and airworthiness. This new Annex brings together all of these different provisions to further embed safety oversight and systemic risk sharing, but shouldn’t we be doing this already anyway?

There is a lot of emphasis on the management of safety risks, focusing on what we don’t want to happen, and on the sharing of information. However, how worthwhile the sharing of information actually is depends on what is done with it. ICAO appear to be providing an answer to bridging the gap between simply being aware of other industry incidents and proactively managing and implementing further mitigation strategies to prevent the same thing from occurring on our own watch. But why has it taken a new Annex to be published for us to do this, shouldn’t this be something we should be doing as part of working practice? How do organizations learn and share?

It seems ICAO have produced this Annex to show that it is no longer acceptable just to Prevent, Detect and Respond; we need to be able to learn and share information, particularly as the demand for air travel increases. To that end, ICAO has offered greater support for the next generation of safety management systems. The co-ordination effort being established between State Safety Programs (SSP) and the SMS provides an opportunity to improve the performance of the existing SMS to meet state safety policies and objectives, state safety risk management, assurance and promotion.

Like I said before, we can no longer be seen just to be preventing, detecting and responding to occurrences. Learning isn’t just about reporting, understanding, implementing and then backtracking; it’s much more than that – learning is the sharing of knowledge and information, so let’s get more information about our controls instead of the outcomes. How about we manage the precursor and build our resilience?

Now, it’s all very well saying this but how do we actually achieve it?

Well, we need to start somewhere…so how about our controls? Do we have confidence in our controls? If not, why not? And what do we do about it to make sure we are confident in the controls in place?

Yes, States play a role to establish and prescribe a State Safety Program in order for us to achieve an acceptable level of safety. However, it is up to the service providers and operators who fundamentally need to demonstrate and actively manage risk and the effectiveness of mitigation strategies through their own Safety Management Systems.

So, where do we go with Annex 19?

Well, we have to make time to look at what we’ve got; we know an SMS will give us the means to do everything we need to do and to be able do them effectively in terms of manage hazards and associated risks, log incidents and occurrences to be able to report on performance. There will no doubt be policies and procedures with associated workflows that are required to be followed to ensure the investigation is appropriately dealt with.

With Annex 19, we need more than this. We need a platform to not only do all the things we need to do, but also all the things we want to do; such as anticipating and predicting, strengthening our position and giving us confidence in our controls. Because if we’re not doing that…well…in the eyes of Annex 19…are we doing it wrong?

How does your SMS measure up against the new Annex 19 recommendations?

Sextant Readings Presentation on SlideShare has been viewed over 1,750 times

Posted on December 2, 2013 by SRS

The Sextant Readings presentation – 8 Steps to an Efficient SMS – has been viewed over 1750 times on SlideShare.

Positioning the “8 steps to an efficient SMS” is intended to clarify some of the mis-information about Safety Management that is rife on the internet. There is a lot of hype about SMS – usually focused on the particular strengths of a vendor’s offering.

However we view Safety Management in the context that safety is a direct result of “A management system based on professionalism and safety principles” of an organization. There are many ‘pieces’ of management system support in the offerings from so-called Safety Professionals.

At Sextant Readings we believe that supporting the management of an organization based on the principles of professionalism and safety is our business. You can see the presentation here:

Changing the culture of established organizations to enhance safety and risk management

Posted on May 19, 2013 by SRS

The challenge in changing the culture of an established organization, as Tom Howell comments in the LinkedIn group America’s Aviation Safety Management Solutions Forum, is possible but only with focus from the top. Quite often change at the top enables change management across the organization. When there are no management-change reason to trigger a change in culture to make focus on safety as the core, all too often the trigger is a major accident or event.
Change after an event is too late, as we know and reactive change can have seriously detrimental effects on the organization, the people and all stakeholders.
Somehow, – whether it is the company Board of Directors, peer pressure, associations or the enlightened hiring of strong, focused personnel into the safety role – something needs to trigger change to focus on predictive risk as a foundation for company survival. The economic interests of the company and its stakeholders are at risk unless the change is made in the management of the business based on professionalism and safety.

Sextant Readings Solutions – aviation professionals with focus on Compliance, Quality Management and Quality Assurance, Safety and Risk Management for the Aviation Industry, is an IS-BAO Support Services Affiliate and IS-BAO safety consultant and Auditor

AIN Online reports “Safety should be a core value for every business aviation operation, not just a priority,” according to Merlin Preuss, CBAA

Posted on May 14, 2013 by SRS

“Safety should be a core value for every business aviation operation, not just a priority, ” according to Merlin Preuss, CBAA

It’s wrong to label safety a priority, according to Merlin Preuss, vice president of government and legislative affairs for the Canadian Business Aviation Association. “That’s because it’s much too easy to change priorities as the world evolves,” he told last month’s Business Aviation Safety Seminar in Montreal (BASS).